VPS Networking Issue

  • Posted: 12:58 pm EDT 09/29/16

  •  Updated: 1:52 pm EDT 09/29/16

Disruption Start Time: 12:30 pm EDT 09/29/16

Estimated duration:

Status: Resolved

As of 11:30 CDT, we have identified a networking issue affecting a number of HVM's in the HVM200-HVM240 range. While we are working through this issue, your VPS may appear to be offline.

We understand how important stability is to you, and we thank you for your patience while we work to find a resolution.

This post will be updated when the issue is resolved, or more information is known.

UPDATE
As of 12:45 CDT, this issue has been resolved. If you are still experiencing any issues, please reach out to our Live Support Team for further assistance.

Thank you for your patience and understanding!

Temporary VPS Issue

  • Posted: 1:45 pm EDT 09/27/16

  •  Updated: 3:24 pm EDT 09/27/16

Issue Start Time: 1:30 pm EDT 09/27/16

Estimated duration:

Status: Resolved

As of 12:30 CDT, we have identified an issue affecting VPS's using the SAN11 storage pool. While this is being worked on, VPS's using that SAN may appear slow, or down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available

UPDATE
As of 2:15 CDT, this issue has been resolved. If you continue to experience issues with your VPS, please reach out to our Live Support team for further assistance.

useast8.myserverhosts.com innodb maintenance

  • Posted: 3:35 am EDT 09/22/16

  •  Updated: 7:43 am EDT 09/25/16

Maintenance Start Time: 3:32 am EDT 09/22/16

Estimated duration:

Status: Resolved

Hey,

We are getting in touch with you to inform that the innodb storage in useast8.myserverhosts.com is undergoing a maintenance now. further updates will follow. Please note that myisam based tables will continue to work fine throughout this maintenance.

Thanks !

Update: This has been resolved. Should you experience further issues, please let us know. Thanks!

useast8.myserverhosts.com : Disk Maintenance

  • Posted: 2:25 am EDT 09/22/16

  •  Updated: 7:44 am EDT 09/25/16

Maintenance Start Time: 2:20 am EDT 09/22/16

Estimated duration: 1 hour

Status: Resolved

Hi

We will be taking down useast8.myserverhosts.com for emergency disk maintenance anytime within next hour . We appreciate your patience!

Thanks

Update: This issue has been resolved. If you are still experiencing issues with our phone support, please utilize our Live Chat system for resolution.

Major ISP/ Network Issue

  • Posted: 4:15 pm EDT 09/19/16

  •  Updated: 9:28 pm EDT 09/19/16

Maintenance Start Time: 3:15 pm EDT 09/19/16

Estimated duration:

Status: Resolved

Update: At this time the Internet Service Provider has resolved all issues and services are no longer impacted. Once again we thank you for your patience.

Update: Our Network team continues to work on this issue. We do thank you for your patience.

A major Internet service provider is currently experiencing a network issue which is negatively impacting our services. We are unable to directly address this issue and will update this message as we have further information.

All SAN based VPS' Servers

  • Posted: 2:46 am EDT 09/17/16

  •  Updated: 9:16 pm EDT 09/18/16

Disruption Start Time: 12:30 am EDT 09/17/16

Estimated duration:

Status: Resolved

Update: At this time all affected VPS's are online with no further issues. We do thank you for your patience throughout this matter.

Update: At this time only a handful of VPS's are offline, and we are working as quickly as possible to resolve the issues causing these to remain down.

Update: At this time the vast majority of VPS's are online. The system administration team continues to work on the remaining few. We thank you for all your patience and sincerely apologize for the inconvenience this issue has caused.

Update: At this time some VPS's are online. The systems administration team is still working on bringing everything online and stable. We want to ensure that after this issue is remedied all VPS's will be stable for some time. We will provide more updates as they come available.

Update: Our System Administration team has identified a fix, and is working toward resolution. During this fix, there is a chance that all VPS' on any of the SAN units may come offline for a short time to resolve a systems issue.

As of 12:30 AM EDT, we identified that a number of VPS' went offline due to SAN3, SAN9, and SAN14 failures. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

uscentral54 disk failure : Fsck ongoing

  • Posted: 12:15 pm EDT 09/16/16

  •  Updated: 2:45 pm EDT 09/16/16

Maintenance Start Time: 12:00 am EDT 09/16/16

Estimated duration: 1 hour 30 minutes

Status: Resolved

uscentral54.myserverhosts.com is currently online . Thank you for the kind patience.

Temporary VPS Management Issue

  • Posted: 10:24 am EDT 09/16/16

  •  Updated: 3:17 pm EDT 09/16/16

Issue Start Time: 10:00 am EDT 09/16/16

Estimated duration:

Status: In Progress

We're currently investigating an issue with our VPS platform preventing access to the dal1.cloud VPS management console. While this is occurring, you may not be able to access functions to reboot, shut down, or access your VPS via the built in console.

We understand how important service reliability is, and we are working hard to get this resolved

Thank you for your patience and understanding!

Temporary Service Interruption | useast8

  • Posted: 1:47 am EDT 09/13/16

  •  Updated: 3:37 pm EDT 09/15/16

Disruption Start Time: 1:47 am EDT 09/13/16

Estimated duration:

Status: In Progress

We're reaching out to let you know that we are currently investigating a temporary service interruption impacting users on the server: useast8.myserverhosts.com

We understand how important server stability is to you, and our systems administration team is working hard to resolve this issue and bring back normal server operations

We will update this status post as soon as more information becomes available, or this has been settled.

Thank you!

Update: We are still working to restore services to MySQL on the server. We will update this status post as soon as more information becomes available.

Live Support Temporarily Unavailable

  • Posted: 9:46 am EDT 09/10/16

  •  Updated: 10:18 am EDT 09/10/16

Disruption Start Time: 9:12 am EDT 09/10/16

Estimated duration:

Status: Resolved

We are currently experiencing a power outage at our Live Support center. This will have NO effect on webhosting services. However, our Live Support team may be difficult to reach until power is fully restored to the building. We are working to restore services as soon as possible!

Update: As of 8:55 AM CDT this issue has been resolved.

Temporary Service Interruption | uscentral48.myserverhosts.com

  • Posted: 8:53 am EDT 09/09/16

  •  Updated: 9:43 am EDT 09/09/16

Disruption Start Time: 12:00 am EDT 09/09/16

Estimated duration:

Status: Resolved

We're reaching out to let you know that we are currently investigating a temporary service interruption impacting users on the server uscentral48.myserverhosts.com

We understand how important server stability is to you, and our systems administration team is working hard to resolve this issue and bring back normal server operations

We will update this status post as soon as more information becomes available, or this has been settled.

Update:
As of 8:40 AM CDT this issue has been resolved. If you are still experiencing any issues, please reach out to our live support team.

Thank you!

HostNine Client Area Interruption

  • Posted: 11:19 am EDT 09/08/16

Issue Start Time: 10:00 am EDT 09/08/16

Estimated duration:

Status: In Progress

We are currently experiencing an issue with the Customer Billing portal that is not allowing access to the Client area. Our Admins are currently aware of the issue and are working to resolve it as soon as possible.

uscentral39.myserverhosts.com service disruption

  • Posted: 8:46 am EDT 09/05/16

  •  Updated: 7:43 am EDT 09/06/16

Disruption Start Time: 7:45 am EDT 09/05/16

Estimated duration:

Status: Resolved

We're getting in touch with you to let you know about a service interruption affecting the server uscentral39.myserverhosts.com. We have been tracking an issue on the server with MySQL that has been causing intermittent disruption to normal service. Our system administration team is working on correcting this issue and we will post updates as they become available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

Thank you for your patience and understanding!

Update At this time the issue has been resolved. We do truly appreciate your patience while we worked on this.

uswest69.myserverhosts.com - emergency disk maintenance

  • Posted: 10:10 pm EDT 08/09/16

  •  Updated: 4:33 pm EDT 08/11/16

Maintenance Start Time: 10:00 pm EDT 08/09/16

Estimated duration: 1 day

Status: Resolved

We will be taking the server uswest69.myserverhosts.com offline in order to synchronize data across multiple disks and re-initialize backup services.

Our team has detected an issue that could result in heavy data loss if left unattended.
This process could take up to 24 hours to complete, and all hosting services will be unavailable during that time.

The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed.
Our team will be actively managing the process throughout.

We sincerely apologize for the inconvenience, and will have all services restored as soon as possible.

Thank you for your patience.

This has been completed.

uscentral1.myserverhosts.com - Emergency Disk Maintenance

  • Posted: 10:04 am EDT 08/08/16

  •  Updated: 9:47 am EDT 08/10/16

Issue Start Time: 9:59 am EDT 08/08/16

Estimated duration: 1 day

Status: In Progress

We have experienced an issue with some disk failure on uscentral1.myserverhosts.com. RAID arrray. We are scheduling a disk swap to rebuild the raid array to fix the issue for this evening. The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed. Our team will be actively managing the process throughout. We sincerely apologize for the inconvenience, and will have all services restored as soon as possible. Thank you for your patience.

Update: We are still working on resolving the issues with uscentral1.myserverhosts.com. We appreciate your continued patience.

tor6.myserverhosts.com - emergency disk maintenance

  • Posted: 9:30 pm EDT 08/03/16

  •  Updated: 4:34 pm EDT 08/11/16

Maintenance Start Time: 7:30 pm EDT 08/03/16

Estimated duration: 1 day

Status: Resolved

At 8:30PM tonight (03 August, 2016 20:30-CDT) We will be taking the server tor6.myserverhosts.com offline in order to synchronize data across multiple disks and re-initialize backup services.

Our team has detected an issue that could result in heavy data loss if left unattended.
This process could take up to 24 hours to complete, and all hosting services will be unavailable during that time.

The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed.
Our team will be actively managing the process throughout.

We sincerely apologize for the inconvenience, and will have all services restored as soon as possible.

Thank you for your patience.

This has been completed.

Emergency Disk Maintenance - uscentral53.myserverhosts.com

  • Posted: 10:19 am EDT 08/02/16

  •  Updated: 10:49 am EDT 08/02/16

Issue Start Time: 10:17 am EDT 08/02/16

Estimated duration:

Status: Resolved

We are contacting you today to let you know of some emergency disk maintenance on uscentral53.myserverhosts.com. During an unexpected disk check, we noticed some issues that we are actively working on getting resolved. We apologize for any inconvenience this is causing and will update this post when we have more information.

Update: At this time all disk maintenance has been completed and the server is back online. If you see any issues feel free to reach out to our agents via Live Chat.

useast4 Emergency RAM Maintenance

  • Posted: 8:00 am EDT 07/29/16

  •  Updated: 8:02 am EDT 07/29/16

Maintenance Start Time: 7:58 am EDT 07/29/16

Estimated duration: 2 hours

Status: Resolved

We are currently performing emergency RAM maintenance on the server useast4. At this time, the machine is offline while we perform emergency RAM maintenance. Once we have further information, we will update this thread. Please do not open a live chat, or support ticket related to useast4, and instead track this notification. Once the emergency maintenance is completed, and any problems arise, we encourage you to contact our support team then.

Thank you for your patience in this matter. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence, and we are working diligently to get this issue corrected as quickly as possible.

Update 08:02 AM EDT: This has been resolved now, thank you for your patience. If you are still experiencing any issues, please reach out to our support teams through live chat or a support ticket and we would be happy to assist.

mel3.myserverhosts.com - emergency disk maintenance

  • Posted: 9:09 pm EDT 07/28/16

  •  Updated: 8:23 pm EDT 08/01/16

Maintenance Start Time: 9:00 pm EDT 07/28/16

Estimated duration: 1 day

Status: Resolved

At 8PM tonight (28 July, 2016 20:00-CDT) We will be taking the server mel3.myserverhosts.com offline in order to synchronize data across multiple disks and re-initialize backup services.
Our team has detected an issue that could result in heavy data loss if left unattended.
This process could take up to 24 hours to complete, and all hosting services will be unavailable during that time.

The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed.
Our team will be actively managing the process throughout.

We sincerely apologize for the inconvenience, and will have all services restored as soon as possible.

Thank you for your patience.

mel5.myserverhosts.com - emergency disk maintenance

  • Posted: 9:08 pm EDT 07/28/16

  •  Updated: 8:23 pm EDT 08/01/16

Maintenance Start Time: 9:00 pm EDT 07/28/16

Estimated duration: 1 day

Status: Resolved

At 8PM tonight (28 July, 2016 20:00-CDT) We will be taking the server mel5.nyserverhosts.com offline in order to synchronize data across multiple disks and re-initialize backup services.
Our team has detected an issue that could result in heavy data loss if left unattended.
This process could take up to 12 hours to complete, and all hosting services will be unavailable during that time.

The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed.
Our team will be actively managing the process throughout.

We sincerely apologize for the inconvenience, and will have all services restored as soon as possible.

Thank you for your patience.

uscentral14 Service Interruption

  • Posted: 7:39 am EDT 07/27/16

  •  Updated: 8:33 am EDT 07/27/16

Disruption Start Time: 7:36 am EDT 07/27/16

Estimated duration: 2 hours

Status: Resolved

We are currently performing emergency disk maintenance on the server uscentral14. At this time, the machine is offline while we perform emergency disk maintenance. Once we have further information, we will update this thread. Please do not open a live chat, or support ticket related to uscentral46, and instead track this notification. Once the emergency maintenance is completed, and any problems arise, we encourage you to contact our support team then.

Thank you for your patience in this matter. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence, and we are working diligently to get this issue corrected as quickly as possible.

Update 08:30 AM EDT: This has been resolved now, thank you for your patience. If you are still experiencing any issues, please reach out to our support teams through live chat or a support ticket and we would be happy to assist.

uscentral46 emergency maintenance [completed]

  • Posted: 8:39 pm EDT 07/25/16

  •  Updated: 1:41 pm EDT 08/01/16

Disruption Start Time: 8:31 pm EDT 07/25/16

Estimated duration: 3 days

Status: Resolved

We are writing to inform you of an important emergency disk maintenance notification regarding uscentral46.

Currently the machine if offline while we perform emergency disk maintenance. Once we have further information, we will update this thread.

Please do not open a live chat, or support ticket related to uscentral46, and instead track this notification.

Once the emergency maintenance is completed, and any problems arise, we encourage you to contact our support team then.

Thank you for your patience in this matter.

Temporary Network Interuption

  • Posted: 9:11 am EDT 07/25/16

  •  Updated: 11:03 am EDT 07/25/16

Disruption Start Time: 7:50 am EDT 07/25/16

Estimated duration:

Status: In Progress

We are getting in touch to provide you with a Hosting Status update. As of 07:50 EDT, a network issue was identified which affects multiple servers. As such, some of the sites hosted may load slow or appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

This is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

uscentral63 disk maintenance [Complete].

  • Posted: 9:49 pm EDT 07/20/16

  •  Updated: 10:53 pm EDT 07/21/16

Maintenance Start Time: 9:00 pm EDT 07/21/16

Estimated duration: 50 minutes

Status: Resolved

We are writing to inform you of an important maintenance notification for uscentral63.

Our engineers will be working to replace a disk on this device. The maintenance is not expected to have any offline time last longer than 15 minutes. The 72 hour duration reflects the entire rebuild period, which is an online process. This can of course be completed much sooner, and this status will reflect any changes.

ENOM - Registrar Undergoing Unscheduled Maintenance

  • Posted: 1:35 pm EDT 07/15/16

  •  Updated: 3:03 pm EDT 07/15/16

Maintenance Start Time: 4:30 pm EDT 07/14/16

Estimated duration:

Status: Resolved

Start Time: 16:30 EDT Time on Thursday, July 14 Latency in Enom Websites, and API There is a current ongoing unscheduled maintenance affecting delays to updates on accounts and domain names. The ability to manage domains will be affected during this outage.

HVM156 Service Interuption

  • Posted: 10:47 am EDT 07/14/16

  •  Updated: 11:58 am EDT 07/14/16

Disruption Start Time: 11:15 am EDT 07/14/16

Estimated duration:

Status: In Progress

We are getting in touch to provide you with a Hosting Status update. As of 11:15 EDT an issue was identified with our HVM156 node. Our System Administration team is actively working on this now and we will update this post as more information becomes available. VPS servers on the node may be inaccessible until the issue is resolved. We are extremely sorry for any troubles that this may cause are working to have services restored as soon as possible.

Update: This issue has been resolved. If you continue to experience issues or have any questions, please reach our to our support team. Thank you!

uscentral54.myserverhosts.com Service Interruption

  • Posted: 7:43 am EDT 07/09/16

  •  Updated: 5:11 pm EDT 07/11/16

Disruption Start Time: 7:30 am EDT 07/09/16

Estimated duration:

Status: Resolved

We're reaching out to let you know that we're currently experiencing a service interruption with uscentral54.myserverhosts.com. All services appear to be down at this time. Our systems administration team is working to resolve this issue now.

Update
As of 8:30 CDT this issue has been resolved. If you continue to experience issues or have any questions, please reach our to our support team.

Thank you!

mel1.myserverhosts.com Service Interruption

  • Posted: 7:55 am EDT 07/08/16

  •  Updated: 8:51 am EDT 07/08/16

Disruption Start Time: 7:50 am EDT 07/08/16

Estimated duration:

Status: Resolved

We're reaching out to let you know that we're currently experiencing a service interruption with the server mel1.myserverhosts.com. Our systems administration team is working hard to resolve this issue. Please feel free to reach out to our support team via live chat if you have any questions!

UPDATE
As of 7:45 CDT this issue seems to have been resolved. If you continue to experience issues, please reach out to our support team.

Thanks!

HVM181 - Service Disruption

  • Posted: 12:15 pm EDT 06/20/16

  •  Updated: 12:18 pm EDT 06/25/16

Disruption Start Time: 12:07 pm EDT 06/20/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 12:07 EST an issue was identified with our HVM181 node. Our System Administration team is actively working on this now and we will update this post as more information becomes available. VPS servers on the node may be inaccessible until the issue is resolved.

UPDATE: As of 1:39 EDT, all affected VMs have been brought back online. If you are still experiencing issues with your server, please feel free to contact our Technical Support team.

uk19 maintenance reboot

  • Posted: 4:24 pm EDT 06/02/16

  •  Updated: 4:38 pm EDT 06/02/16

Maintenance Start Time: 4:25 pm EDT 06/02/16

Estimated duration: 10 minutes

Status: Resolved

We wanted to let you know that we are running an emergency maintenance reboot on the server UK19.

The server should be back up in 5 to 10 minutes.

Please accept our apologies for any inconvenience caused by this.

UPDATE (4:35 PM EDT) - The server has been rebooted and everything is back online.

USCentral21 Disk Maintenance

  • Posted: 8:11 pm EDT 05/31/16

  •  Updated: 11:25 pm EDT 06/02/16

Maintenance Start Time: 10:00 pm EDT 05/31/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. At 21:00 EDT, our team will be doing disk maintenance on the USCentral21 Server. Maintenance will start shortly, and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

Emergency Maintenance: uk35.myserverhosts.com and uk36.myserverhosts.com

  • Posted: 5:18 pm EDT 05/27/16

  •  Updated: 5:40 pm EDT 05/27/16

Maintenance Start Time: 5:16 pm EDT 05/27/16

Estimated duration:

Status: Resolved

The following servers are undergoing emergency maintenance: uk35.myserverhosts.com uk36.myserverhosts.com

The process should take between 10-15 minutes. Please follow this post for the most up to date information.

UK19 MySQL Interruption

  • Posted: 6:43 am EDT 05/25/16

  •  Updated: 4:01 pm EDT 06/14/16

Issue Start Time: 6:30 am EDT 05/25/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 06:30 EDT, our team detected an issue with MySQL on the UK19 Server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: This is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

Temporary Network Disruption

  • Posted: 1:32 am EDT 05/25/16

  •  Updated: 2:56 am EDT 05/25/16

Issue Start Time: 1:10 am EDT 05/25/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 01:10 EDT, a network issue was identified which effects multiple servers. As such, some of the sites hosted may load slow or appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 02:20 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

UK13 Service Interruption

  • Posted: 4:39 am EDT 05/23/16

  •  Updated: 6:12 am EDT 05/23/16

Maintenance Start Time: 3:30 am EDT 05/23/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 03:30 EDT, a network issue was identified on server UK13. As such, the sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 06:10 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

UK8 Service Disruption

  • Posted: 9:03 pm EDT 05/21/16

  •  Updated: 3:26 am EDT 05/22/16

Issue Start Time: 8:30 pm EDT 05/21/16

Estimated duration: 1 hour

Status: Resolved

We've identified an issue on one of our shared servers, UK8. Sites hosted on this server are inaccessible due to file system issues on the server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 02:20 EDT, our team is still working on this. We will update this thread as more information becomes available. We appreciate your continued patience in this matter.

UPDATE: As of 03:15 EDT, server is back up online. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

Helpdesk Issues

  • Posted: 4:40 am EDT 05/21/16

  •  Updated: 6:15 am EDT 05/21/16

Issue Start Time: 4:38 am EDT 05/21/16

Estimated duration:

Status: Resolved

As of 04:39 EDT we've identified an issue with our Helpdesk. As such, ticket response times will be temporarily delayed. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 06:15 EDT: This is now resolved.

Shared server migration - uk13.myserverhosts.com - Tuesday, May 24th

  • Posted: 5:43 pm EDT 05/20/16

  •  Updated: 11:47 am EDT 05/26/16

Maintenance Start Time: 4:00 pm EDT 05/24/16

Estimated duration:

Status: Resolved

We are getting in touch to let you know that we are migrating all accounts from
shared server uk13.myserverhosts.com to a new server uk36.myserverhosts.com

The migration will be done on Monday, May 23rd, and it will start at 4 PM EDT.

All affected customers will be notified by email.

All information will be provided in this thread.

UPDATE:As of 10:46AM CDT this has been completed. Please let us know if you have any questions!

Shared servers migration - uk11.myserverhosts.com and uk12.myserverhosts.com - Monday, May 23rd

  • Posted: 5:19 pm EDT 05/20/16

  •  Updated: 12:30 pm EDT 06/25/16

Maintenance Start Time: 4:00 pm EDT 05/23/16

Estimated duration:

Status: Resolved

We are getting in touch to let you know that we are migrating all accounts from
two shared servers to new servers:

uk11.myserverhosts.com - uk28.myserverhosts.com
uk12.myserverhosts.com - uk35.myserverhosts.com

The migration will be done on Monday, May 23rd, and it will start at 10 AM EDT.

All affected customers will be notified by email.

All information will be provided in this thread.

UPDATE: As of 12:58 CDT, May 26th, this migration is still in progress. We will update further once we have additional details.

UPDATE: As of June 14th, the migration has been completed. While we work to update your Reseller Central cPanel logins, please use the following to access your cPanel.

All customers previously on uk11.myserverhosts.com please use uk28.myserverhosts.com:2083
All customers previously on uk12.myserverhosts.com please use uk35.myserverhosts.com:2083

Should you encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

AMS6 Service Interruption

  • Posted: 9:06 am EDT 05/18/16

  •  Updated: 1:12 am EDT 05/20/16

Maintenance Start Time: 8:20 am EDT 05/18/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 08:20 EDT, an iissue was identified on our server ams6.myserverhosts.com. As such, sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 22:30 our System Administrators have determined that AMS6 will require restoration from backup. That is beginning and will take several hours. We appreciate your patience. UPDATE As of 01:00 EDT, AMS6 has shown several hours of stability and this issue is resolved.

UK19 MySQL Interruption

  • Posted: 4:47 am EDT 05/16/16

  •  Updated: 1:51 am EDT 05/17/16

Maintenance Start Time: 2:00 am EDT 05/16/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 02:00 EDT, our team detected an issue with MYSQL on the UK19 Server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: This is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance.

USCENTRAL64 RAM UPGRADE

  • Posted: 2:09 pm EDT 05/15/16

  •  Updated: 2:31 pm EDT 05/15/16

Maintenance Start Time: 2:09 pm EDT 05/15/16

Estimated duration:

Status: Resolved

We're performing a RAM upgrade on this server, we don't expect this to last very long. Sites hosted on this server will appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE This has now been completed, sorry for the inconvenience.

USCentral52 RAM Upgrade

  • Posted: 6:49 pm EDT 05/14/16

  •  Updated: 8:34 pm EDT 05/14/16

Maintenance Start Time: 6:45 pm EDT 05/14/16

Estimated duration:

Status: Resolved

We're performing a RAM upgrade on this server, we don't expect this to last very long. Sites hosted on this server will appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 20:15 We are glad to report that USCentral52 is back online.

Shared servers migration - uk9.myserverhosts.com and uk10.myserverhosts.com - Thursday, May 19th

  • Posted: 5:18 pm EDT 05/13/16

  •  Updated: 6:09 am EDT 06/29/16

Maintenance Start Time: 10:00 am EDT 05/19/16

Estimated duration:

Status: Resolved

We are getting in touch to let you know that we are migrating all accounts from
two shared servers to new servers:

uk9.myserverhosts.com - uk33.myserverhosts.com
uk10.myserverhosts.com - uk34.myserverhosts.com

The migration will be done on Wednesday, May 18th, and it will start at 10 AM EDT.

All affected customers will be notified by email.

All information will be provided in this thread.

UPDATE: Unfortunately, this migration had to be postponed and it will be done on
Wednesday, May 25th.

UPDATE: As of 13:13, Friday, May 27th, the migration of uk9 has been completed. The migration of uk10 is still progressing, and we will update again once we have additional information.

Shared servers migration - uk7.myserverhosts.com and uk8.myserverhosts.com - Wednesday, May 18th

  • Posted: 4:48 pm EDT 05/13/16

  •  Updated: 6:09 am EDT 06/29/16

Maintenance Start Time: 10:00 am EDT 05/18/16

Estimated duration:

Status: Resolved

We are getting in touch to let you know that we are migrating all accounts from
two shared servers to new servers:

uk7.myserverhosts.com - uk31.myserverhosts.com
uk8.myserverhosts.com - uk32.myserverhosts.com

The migration will be done on Tuesday, May 17th, and it will start at 10 AM EDT.

All affected customers will be notified by email.

All information will be provided in this thread.

UPDATE 5/19/2016 08:55 EDT: This is still ongoing with no issues so far.

Shared servers migration - uk5.myserverhosts.com and uk6.myserverhosts.com - Tuesday, May 17th

  • Posted: 5:12 pm EDT 05/12/16

  •  Updated: 2:55 pm EDT 05/23/16

Maintenance Start Time: 10:00 am EDT 05/17/16

Estimated duration:

Status: Resolved

We are getting in touch to let you know that we are migrating all accounts from
two shared servers to new servers:

uk5.myserverhosts.com - uk29.myserverhosts.com
uk6.myserverhosts.com - uk30.myserverhosts.com

The migration will be done on Tuesday, April 16th, and it will start at 10 AM EDT.

All affected customers will be notified by email.

All information will be provided in this thread.

The migration of both severs has started. cPanel access on source servers has
been closed to avoid data loss. You will be able to access cPanel on the new server
as soon as the migration is finished.

UPDATE 5/20/2016 02:59 EDT: This is ongoing and nearing completion.
UPDATE 5/23/2016 14:14 EDT: These migrations have completed. If you see any issues, please contact our live support team for assistance.

Shared servers migration - uk2.myserverhosts.com and uk3.myserverhosts.com - Monday, May 16th

  • Posted: 5:21 pm EDT 05/11/16

  •  Updated: 12:31 pm EDT 05/19/16

Maintenance Start Time: 10:00 am EDT 05/16/16

Estimated duration:

Status: Resolved

We are getting in touch to let you know that we are migrating all accounts from
two shared servers to new servers:

uk2.myserverhosts.com - uk26.myserverhosts.com
uk3.myserverhosts.com - uk27.myserverhosts.com

The migration will be done on Monday, April 16th, and it will start at 10 AM EDT.

All affected customers will be notified by email.

The migration will be tracked in this thread.

The migration of both severs is still running. cPanel access on source servers has
been closed to avoid data loss. You will be able to access cPanel on the new server
as soon as the migration is finished.

The migration has completed and all accounts have been migrated over to a new
server. Account information in Reseller Central should be updated shortly. Please
let us know if you find any issues with your account after the migration.

USCentral46 Disk Maintenance

  • Posted: 12:53 am EDT 05/11/16

  •  Updated: 2:21 am EDT 05/11/16

Maintenance Start Time: 1:00 am EDT 05/11/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. At 01:00 EDT, our team will be doing disk maintenance on the USCentral46 Server. Maintenance will start shortly, and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 02:21 EDT: This is now complete.

USCENTRAL74 MySQL Maintenance

  • Posted: 12:46 pm EDT 05/10/16

  •  Updated: 3:24 pm EDT 05/10/16

Maintenance Start Time: 12:45 pm EDT 05/10/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 12:46 EDT, our team is working on MYSQL on the USCENTRAL74 Server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

UPDATE - As of 15:00 EDT This issue is now resolved and MySQL functionality has returned to full operation.

USCentral39 Service Interruption

  • Posted: 8:56 am EDT 05/09/16

  •  Updated: 10:29 am EDT 05/09/16

Disruption Start Time: 8:50 am EDT 05/09/16

Estimated duration:

Status: Resolved

As of 08:50 EDT, we've identified an issue with USCentral39 server. Sites hosted on the server are currently inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of this time, we have now resolved the issues on this server and you should be fully back up and online, if you have any issues please don't hesitate in getting in touch via livechat or in a ticket, thanks.

USEAST5 Service Interruption

  • Posted: 2:20 am EDT 05/09/16

  •  Updated: 7:15 am EDT 05/09/16

Disruption Start Time: 9:00 am EDT 05/09/16

Estimated duration:

Status: Resolved

As of 02:00 EDT, we've identified an issue with USEAST5 server. Sites hosted on the server are currently inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 02:50 EDT, server is back up but our team is still looking into performance related issues. We will update this alert once more information becomes available. We appreciate your continued patience in this regard.

UPDATE As of 07:00 EDT, this is resolved. Should you continue to encounter any issues, please reach out to our live support for assistance. Thank you.

USWest63 Offline

  • Posted: 8:19 pm EDT 05/08/16

  •  Updated: 10:28 am EDT 05/09/16

Issue Start Time: 12:00 am EDT 05/08/16

Estimated duration:

Status: Resolved

We've identified an issue on one of our shared servers, uswest63. Sites hosted on this server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 21:10 EDT Our System Administrators are still working with Data Center techs to get US West 63 back online. We appreciate your patience.

UPDATE 00:30 EDT Our System Administrators and Data Center are working together to resolve this problem. Thanks for your patience.

UPDATE 08:50 EDT Server is back up but our Administrators are working on MySQL service to bring it back up. Thanks for your patience.

UPDATE As of this time this server is now back online, please if you notice any issues with your site, please let us know on livechat or in a ticket, thanks.

USCENTRAL32 RAM Upgrade

  • Posted: 3:34 pm EDT 05/08/16

  •  Updated: 4:16 pm EDT 05/08/16

Maintenance Start Time: 3:34 pm EDT 05/08/16

Estimated duration:

Status: Resolved

We're performing a RAM upgrade on this server, we don't expect this to last very long.. Sites hosted on this server will appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE This has now been completed, thanks.

USCENTRAL66 memory Upgrade

  • Posted: 2:52 pm EDT 05/08/16

  •  Updated: 3:33 pm EDT 05/08/16

Maintenance Start Time: 2:35 pm EDT 05/08/16

Estimated duration:

Status: Resolved

We're performing a RAM upgrade on this server, we don't expect this to last very long.. Sites hosted on this server will appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE - This operation has now been completed.

USCENTRAL62 AND USCENTRAL67 RAM Upgrade

  • Posted: 10:19 am EDT 05/08/16

  •  Updated: 12:46 pm EDT 05/08/16

Maintenance Start Time: 10:18 am EDT 05/08/16

Estimated duration:

Status: Resolved

We're performing a RAM upgrade on both these servers, we don't expect this to last very long.. Sites hosted on these servers will appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 10:45AM This operation has now been completed.

SAN14 Service Interruption

  • Posted: 9:06 am EDT 05/08/16

  •  Updated: 10:16 am EDT 05/08/16

Issue Start Time: 9:00 am EDT 05/08/16

Estimated duration:

Status: Resolved

As of 09:00 EDT, we've identified an issue with our SAN14 unit. As such sites on some VPS may throw internal server errors due to file system turning read-only. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 9:26 AM EDT We are rebooting VM's on SAN14 to bring all SAN's back from read only Status, this should only take a short time, we'll update you as soon as this is completed.

UPDATE As of 10:05 AM This issue is now resolved and all RO VM's are now back and working as they should, if you see any issues please let us know on livechat or in a ticket, thanks.

Small Amount of Dallas IP's unavailable.

  • Posted: 3:17 pm EDT 05/07/16

  •  Updated: 9:05 am EDT 05/08/16

Issue Start Time: 3:16 pm EDT 05/07/16

Estimated duration:

Status: Resolved

We want to let you know that we are experiencing a small issue on a small number of IP's networking issues in our Dallas location, this only affects a very small number of customers. We are working on this and we expect everything to be back up to normal shortly.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE We are glad to report that this issue has been resolved.

Dallas Network Disruption

  • Posted: 2:27 am EDT 05/06/16

  •  Updated: 9:08 am EDT 05/07/16

Disruption Start Time: 2:26 am EDT 05/06/16

Estimated duration:

Status: Resolved

We've wanted to let you know that we are experiencing intermediate networking issues in our Dallas location. We are working on this and we expect everything to be back up shortly.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

Update 08:43 EDT: Our system administration team continues to work on the issue. A minimal amount of IP addresses is remaining.

UPDATE 00:05 EDT: Our system administrators continue, to work to resolve the few remaining issues related to this outage. Thank you for your patience!

Network disturbance

  • Posted: 3:40 pm EDT 05/05/16

  •  Updated: 1:16 am EDT 05/06/16

Maintenance Start Time: 3:30 pm EDT 05/05/16

Estimated duration:

Status: Resolved

We wanted to let you know that we are experiencing intermediate networking
disturbance in our Dallas location. We are working on this and we expect everything
to be back up shortly.

Please accept our apologies for any inconvenience caused by this.

Update (4:20 PM) - Network has been partially stabilized and we are seeing an
improvement in traffic. The situation is still being monitored by our system
administration team and we expect everything to get back to normal soon.

Update (5:20 PM) - We are still working on the networking issues. More
updates will be provided as soon as we will have any.

UPDATE (19:35 EDT) - Our System Administrators continue to work to resolve this issue. Thank you for your patience!

UPDATE (22:00 EDT) - Work continues to be done to resolve this network issue. We will continue to update this post.

UPDATE (23:38 EDT) - The majority of affected servers have been addressed. We will continue to update this post as we move towards fully resolving this network issue.

UPDATE (01:15 EDT) - At this time, all servers should now be online. If you experience any further issues, please contact our Support Staff.

SAN3 Service Interruption

  • Posted: 1:32 am EDT 05/05/16

  •  Updated: 6:46 am EDT 05/05/16

Maintenance Start Time: 1:30 am EDT 05/05/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. As of 01:30 EDT, an issue was identified which is effecting VPS on SAN3 unit of our Dallas Cloud. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 03:00 EST, this is resolved. Should you continue to encounter any issues, please reach out to our live support for assistance. Thank you.

Network Interruption

  • Posted: 1:44 am EDT 05/03/16

  •  Updated: 2:20 am EDT 05/03/16

Disruption Start Time: 1:40 am EDT 05/03/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. As of 01:45 EDT, a network disruption is effecting some customers intermittently. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 02:15 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our support for further assistance. Thank you.

Mel1 Service Interruption

  • Posted: 11:24 pm EDT 05/02/16

  •  Updated: 6:51 am EDT 05/05/16

Issue Start Time: 11:15 pm EDT 05/02/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 23:15 EST an issue was identified with Mel1. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

USCENTRAL48 Service Disruption

  • Posted: 9:36 am EDT 05/02/16

  •  Updated: 12:08 pm EDT 05/02/16

Disruption Start Time: 9:36 am EDT 05/02/16

Estimated duration:

Status: Resolved

We've identified an issue on one of our shared servers USCENTRAL48. Sites hosted on this server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 12:03 EDT This issue is now resolved. If you see any issues with your site please let us know via livechat or in a ticket. Thanks.

Network Issue

  • Posted: 4:16 am EDT 05/02/16

  •  Updated: 4:57 am EDT 05/02/16

Disruption Start Time: 4:15 am EDT 05/02/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. As of 04:15 EDT, a network disruption is effecting some customers intermittently. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 04:30 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

Intermittent Network Issue

  • Posted: 1:48 am EDT 05/01/16

  •  Updated: 2:35 am EDT 05/01/16

Maintenance Start Time: 1:40 am EDT 05/01/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. As of 01:40 EDT, a network disruption is effecting some customers intermittently. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 2:00 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

Short Intermittent Network Outage

  • Posted: 2:05 pm EDT 04/30/16

  •  Updated: 9:31 pm EDT 04/30/16

Disruption Start Time: 2:03 pm EDT 04/30/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. We had a small network disruption that affected our main site and some customers during this time. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of now this issue has dissipated and we are continuing to monitor the situation..

UPDATE As of 14:48 We are looking in to a small network recurring network issue with our providers and will provide further updates as soon as we can, sorry for the inconvenience.

UPDATE As of 21:30 We are no longer experiencing issues.

Mel2 Emergency Maintenance

  • Posted: 5:10 pm EDT 04/29/16

  •  Updated: 5:47 pm EDT 04/29/16

Maintenance Start Time: 3:10 pm EDT 04/29/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. The server Mel2 is experiencing issues which which require immediate attention. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 17:40, Mel2 is back online. If you should experience any issues, please do not hesitate to reach out to our Tech Support Ninjas for assistance.

HVM146 Service Interruption

  • Posted: 10:52 pm EDT 04/28/16

  •  Updated: 10:59 pm EDT 04/28/16

Issue Start Time: 11:45 pm EDT 04/28/16

Estimated duration: 1 hour

Status: Resolved

We've identified an issue on one of our hypervisors, HVM146. VMs hosted on this server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 0:00 EDT, all affected VMs have been brought back online. If you are still experiencing issues with your server, please feel free to contact our Technical Support team.

USEast4 Network Interruption

  • Posted: 6:59 pm EDT 04/28/16

  •  Updated: 7:03 pm EDT 04/28/16

Disruption Start Time: 6:00 pm EDT 04/28/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. A network issue was identified on our USEast4 server. As such, some of the sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 19:00, all accounts on the affected IP have been redistributed. If you have any further trouble, please contact our Technical Support Staff.

MEL2 Disk Planned Maintenance

  • Posted: 11:18 am EDT 04/27/16

  •  Updated: 1:40 pm EDT 04/27/16

Maintenance Start Time: 11:18 am EDT 04/27/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide a hosting service update. The server MEL2 is coming down for emergency disk maintenance and will keep you up to date as to when it is back up. We will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE This maintenance has now been completed and you should be back up and running again, if you see any further issues please let us know via ticket or livechat. Thanks.

UK25 Emergency Maintenance

  • Posted: 10:18 pm EDT 04/26/16

  •  Updated: 10:30 pm EDT 04/26/16

Maintenance Start Time: 9:20 pm EDT 04/26/16

Estimated duration: 15 minutes

Status: Resolved

We are getting in touch to provide a hosting service update. The server UK25 is scheduled to be taken offline briefly to facilitate maintenance at approximately 21:20 EDT. We will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 21:30 EDT Maintenance on UK25 is complete.

HVM72 Service Interruption

  • Posted: 9:02 am EDT 04/24/16

  •  Updated: 10:17 am EDT 04/24/16

Maintenance Start Time: 9:00 am EDT 04/24/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 09:00 EDT, an iissue was identified on HVM unit of our Dallas cloud. As such, VPSes on this unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 10:07AM this issue has now been resolved, many apologies for the inconvenience caused.

USCentral21 Emergency Maintenance

  • Posted: 1:35 am EDT 04/22/16

  •  Updated: 2:34 am EDT 04/22/16

Maintenance Start Time: 1:35 am EDT 04/22/16

Estimated duration: 2 hours

Status: Resolved

We are getting in touch to provide a hosting service update. The server USCentral21 is experiencing issues which are making some services unavailable. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 02:33 EDT: This is now complete.

Dallas Hybrid Cloud Hypervisor HN5 Emergency Maintenance

  • Posted: 10:36 pm EDT 04/19/16

  •  Updated: 1:50 am EDT 04/20/16

Maintenance Start Time: 11:00 pm EDT 04/19/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. At 23:00 EDT, our System Administrators will be taking HN5 offline for a disk replacement. This work is expected to take 30-60 minutes. During this time, any Hybrid Cloud servers hosted on HN5 will be offline. We will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 23:25 We are experiencing delays in getting this maintenance started. We'll update as soon as it has started. <br> UPDATE 00:40 Maintenance is now starting. <br> UPDATE 01:45 This maintenance has been completed. Should you continue to encounter any issues, please feel free to reach out to our live support for further assistance. Thank you.

Cloud Command Temporarily Unavailable

  • Posted: 1:11 am EDT 04/19/16

  •  Updated: 2:02 am EDT 04/19/16

Issue Start Time: 1:00 am EDT 04/19/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. The Cloud Command control panel for Cloud VPSs is currently offline. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. Please contact our Live Chat agents if you require assistance for tasks that would normally require the use of Cloud Command. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 02:02 EDT: This is now resolved.

USCENTRAL45 MySQL Disruption

  • Posted: 10:36 am EDT 04/18/16

  •  Updated: 1:41 am EDT 04/19/16

Disruption Start Time: 10:35 am EDT 04/18/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. The server USCENTRAL45 is experiencing issues with the MySQL server service. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 12:00 EDT This is still being looked in to and we'll provide you an update as soon as the MySQL issue has been resolved. Thanks for your patience.

UPDATE As of 01:35 EDT, this is resolved. Please feel free to reach out to our live support should you require further assistance. Thank you.

UK17 Network Interruption

  • Posted: 8:26 am EDT 04/17/16

  •  Updated: 9:08 am EDT 04/17/16

Issue Start Time: 8:10 am EDT 04/17/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 08:10 EDT, a network issue was identified on UK17 server. As such, some of the sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

****UPDATE:**** As of 09:00 EDT, this issue is resolved. Please feel free to reach out to our live support should you continue to encounter any issues. Thank you.

UK17 Network Interruption

  • Posted: 7:48 am EDT 04/14/16

  •  Updated: 1:18 am EDT 04/15/16

Maintenance Start Time: 7:45 am EDT 04/14/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 07:45 EDT, a network issue was identified on UK17. As such, some of the sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE (10:35 AM EDT): All accounts affected with this interruption have been moved to a different IP address and notifications with more details have been sent to account owners.

UK13 Service Interruption

  • Posted: 7:35 am EDT 04/08/16

  •  Updated: 1:39 am EDT 04/09/16

Maintenance Start Time: 7:34 am EDT 04/08/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 07:34 EDT, a network issue was identified on UK13. As such, some of the sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

Helpdesk Services Disruption

  • Posted: 3:56 am EDT 04/08/16

  •  Updated: 4:44 am EDT 04/08/16

Disruption Start Time: 3:56 am EDT 04/08/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 03:54 EDT, an issue was identified within our helpdesk. As such, ticket response times will be delayed. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 04:43 EDT: This is now resolved.

Dallas Network Disruption

  • Posted: 3:56 am EDT 04/08/16

  •  Updated: 4:44 am EDT 04/08/16

Disruption Start Time: 3:54 am EDT 04/08/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 03:54 EDT, a network issue was identified within our network. As such, some sites may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 04:43 EDT: This is now resolved.

UK3 Server/MySQL Maintenance

  • Posted: 11:35 am EDT 04/06/16

  •  Updated: 8:24 pm EDT 04/06/16

Maintenance Start Time: 11:34 am EDT 04/06/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 11:30 EDT, we started maintenance on the MySQL service on UK3, sites and databases will be intermittent during this process. As such, some of the sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 15:00 EDT We are still working on the MySQL Service on this server and we will update you as soon as we have more information. Many apologies for the delays. UPDATE As of 20:00 EDT This issue is resolved.

USCentral49 Disk Maintenance

  • Posted: 12:28 am EDT 04/06/16

  •  Updated: 9:48 am EDT 04/07/16

Maintenance Start Time: 12:45 am EDT 04/06/16

Estimated duration:

Status: Resolved

We are getting in touch with you to let you know that at approximately 00:45 EDT, the server USCentral49 will be going down for a Disk Maintenance. Websites hosted on this server will not be accessible throughout the maintenance process. The maintenance will begin within the next hour.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

UPDATE: As of 00:30 EDT, this maintenance is beginning.

UPDATE: As of 01:50 EDT, server is back up but our team will continue working on the server to fix some performance issues. We will update this thread as more information becomes available. We sincerely appreciate your patience and understanding in this matter.

UPDATE: As of 5:05 EDT, our team is preparing to take the server offline to replace a faulty disk. Updates will follow as more information becomes available. We appreciate your continued patience.

UPDATE: As of 09:50 EDT, server's RAID has been rebuilding over the past few hours and has just reached optimal state. This marks the end of this maintenance. Should you continue to encounter any issues, please feel free to reach out to our support.

HVM151 Unscheduled Maintenance

  • Posted: 2:50 pm EDT 03/31/16

  •  Updated: 3:04 pm EDT 03/31/16

Maintenance Start Time: 1:00 pm EDT 03/31/16

Estimated duration: 20 minutes

Status: Resolved

HVM151 is currently experiencing issues effecting 21 users. Teams are currently dispatched to resolve the issue.

USCentral48 MySQL Issue

  • Posted: 6:31 am EDT 03/28/16

  •  Updated: 9:16 am EDT 03/28/16

Issue Start Time: 6:10 am EDT 03/28/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 06:10 EDT, an issue was identified with the MySQL Service on server USCentral48. It effects only some of the databases on the server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 8:45 EST, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

AMS3 Filesystem Check

  • Posted: 10:42 pm EDT 03/25/16

  •  Updated: 12:07 am EDT 03/26/16

Issue Start Time: 11:35 pm EDT 03/25/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 22:35 EST, an issue was identified with the filesystem on our server ams3. As such, sites and other services may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 23:55 EDT, the filesystem check has completed and the server is back online. Please let us know if you experience any additional issues.

USWest73 Service Interruption

  • Posted: 9:37 pm EDT 03/25/16

  •  Updated: 2:43 pm EDT 03/26/16

Issue Start Time: 9:35 pm EDT 03/25/16

Estimated duration: 8 hours

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 21:35 EST, an issue was identified on our server uswest73. As such, sites and other services may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: Our System Administrators continue to work on this issue. Unfortunately, filesystem issues have been uncovered, necessitating a restoration.

UPDATE As of 10:25 EDT This is still underway and as of yet we do not have an ETA, as more information becomes available we will update you as soon as we can, sorry for the inconvenience.

UPDATE As of 14:41 EDT This restore is now completed, please if you see any issues with your sites, please let us know via livechat or in a ticket, thanks for your patience.

USCentral18 Disk Maintenance

  • Posted: 10:42 pm EDT 03/19/16

  •  Updated: 11:33 pm EDT 03/19/16

Maintenance Start Time: 10:45 pm EDT 03/19/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch with you to let you know that at approximately 22:45 EDT, the server USCentral18 will be going down for a Disk Maintenance. Websites hosted on this server will not be accessible throughout the maintenance process. The maintenance will begin within the next hour.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

UPDATE As of 23:15 EDT USCentral18 is back online.

USCentral45 MySQL Interruption

  • Posted: 1:49 am EDT 03/16/16

  •  Updated: 11:34 pm EDT 03/16/16

Issue Start Time: 12:00 am EDT 03/16/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 00:49 EST, an issue was identified on our server USCentral45's MySQL installation. As such, sites and other services may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 07:19 EDT: This is still in progress and further updates will be provided in this post. We apologize for the issues.

UPDATE As of 15:30 EDT We are still looking in to this but for now MySQL is up but is running high usage so the system administration team are still working the issue. We'll update you soon with any updates, thanks.

UPDATE: As of 23:30 EDT, load on this server is within normal limits and MySQL is functioning as expected. If you experience any issues that you feel might be related, please feel free to contact our Live Support staff.

USCentral15 Issue

  • Posted: 11:57 pm EDT 03/15/16

  •  Updated: 12:49 am EDT 03/16/16

Issue Start Time: 11:45 pm EDT 03/15/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 23:45 EST, an issue was identified on our server uscentral15. As such, sites and other services may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 00:45 EDT USCentral15 is back online. Should you experience any further issues, please do not hesitate to reach out to us for further assistance.

USEast20 Disk Maintenance

  • Posted: 7:36 pm EDT 03/15/16

  •  Updated: 11:04 pm EDT 03/16/16

Maintenance Start Time: 10:00 pm EDT 03/15/16

Estimated duration: 2 hours

Status: Resolved

We wanted to alert you to a planned maintenance on our USEast20 shared server. To ensure continued stability of this server, we will be performing disk maintenance at approximately 22:00 EDT on Wednesday, March 16th 2016. Further updates will be provided as this process starts. We appreciate your understanding and patience during this maintenance.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: Maintenance is now underway. We will update this post as further information is available. UPDATE: As of 23:00 EDT, the maintenance is complete.

AMS10 Service Disruption

  • Posted: 5:54 pm EDT 03/15/16

  •  Updated: 6:51 pm EDT 03/15/16

Disruption Start Time: 5:50 pm EDT 03/15/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 17:50 EST an issue was identified with our shared server AMS10. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 18:50 EDT We are glad to report that AMS10 is back online.

uscentral63.myserverhosts.com disk maintenance - Tuesday, March 15th

  • Posted: 6:11 pm EDT 03/14/16

  •  Updated: 12:11 am EDT 03/17/16

Maintenance Start Time: 10:00 pm EDT 03/15/16

Estimated duration: 1 hour

Status: Resolved

We wanted to let you know about the planned maintenance of the server
uscentral63.myserverhosts.com that will be conducted on Tuesday, March 15th,
starting at 10PM EDT.

The maintenance will include replacing of the failed hard drive and rebuilding
a RAID array. We are planning to finish the maintenance within one hour and all
services will be inaccessible during the whole process.

More updates will be posted here.
UPDATE: This maintenance has been postponed until Wednesday, March 16th at approximately 23:30 EDT.
UPDATE: As of 23:30 EDT, 3/16. this maintenance is beginning.
UPDATE: As of 24:10 EDT, this maintenance is complete. Please contact our Live Support staff, should you encounter any issues that you think may be related.

USCENTRA21 Service Disruption

  • Posted: 1:48 pm EDT 03/14/16

  •  Updated: 3:56 pm EDT 03/14/16

Disruption Start Time: 1:47 pm EDT 03/14/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 13:47 EDT, an issue was noticed on this server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 15:54 EDT we have now resolved this issue, if you are having issues with your site still, please do not hesitate in getting in touch with us via livechat or via ticket. Thanks for your patience.

Live Chat Interruption

  • Posted: 7:50 am EDT 03/14/16

  •  Updated: 8:11 am EDT 03/14/16

Disruption Start Time: 7:50 am EDT 03/14/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 07:45 EST, an issue was identified on our live chat support. As such, live chat may appear inaccessible or disconnect for you. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 8:10 EST, this is resolved. Please feel free to reach out to our support should you encounter any issues.

USCentral45 Interruption

  • Posted: 4:51 am EDT 03/14/16

  •  Updated: 4:59 am EDT 03/14/16

Disruption Start Time: 4:30 am EDT 03/14/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 04:30 EST, an issue was identified on our server uscentral45. As such, sites and other services may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 04:55 EST, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

Network Disruption

  • Posted: 12:31 am EST 03/10/16

  •  Updated: 1:03 am EST 03/10/16

Disruption Start Time: 12:25 am EST 03/10/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 00:25 EST, a network issue was identified that effects some of the shared servers in our Dallas facility. As such, some sites may appear inaccessible intermittently. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 1:00 EST, this is resolved. Should you continue to encounter any issues, please reach out to our live support for further assistance. Thank you.

Tor2 Service Interruption

  • Posted: 3:37 pm EST 03/05/16

  •  Updated: 1:41 pm EST 03/06/16

Issue Start Time: 3:20 pm EST 03/05/16

Estimated duration: 2 hours

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 15:20 EST, an issue was identified with on our Starfish server. As such, sites on the server will appear inaccessible on the server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

Emergency SAN 11 maintenance - Tuesday, March 1st

  • Posted: 2:09 pm EST 03/01/16

  •  Updated: 4:40 am EST 03/02/16

Maintenance Start Time: 10:00 pm EST 03/01/16

Estimated duration: 1 hour

Status: Resolved

We wanted to let you know about an emergency maintenance that we will be running on the SAN 11 network storage unit. The maintenance will start at 20PM EST and it should last up to 60 minutes.

All Cloud VPS instances that are using this storage unit will be stopped and will remain inaccessible during the maintenance. As soon as the maintenance is done, all affected instances will be started.

All affected customers will be additionally notified via email.

Please accept our apologies for any inconvenience caused by this maintenance.

This post will be updated when the maintenance starts.

UPDATE: As of 23:10 EST, our Team has started the maintenance. We will post in this thread as more information becomes available. We appreciate your patience and understanding in this regard.

UPDATE: As of 00:30 EST, Our System Administrators are still working on this. Many apologies, your uptime is important for us.

UPDATE: As of 04:30 EST the maintenance is complete and all servers are online. Please contact our support with any issues.

USWest51 Reboot

  • Posted: 11:56 am EST 03/01/16

  •  Updated: 12:37 pm EST 03/01/16

Issue Start Time: 11:50 am EST 03/01/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 11:30 EST, an issue was identified with on our uswest51 server. Some services will appear inaccessible on the server while it is rebooted. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!