HK2 Emergency Maintenance 7/28/2015

  • Posted: 12:29 am EDT 07/28/15

  •  Updated: 12:30 am EDT 07/28/15

Maintenance Start Time: 12:10 am EDT 07/28/15

Estimated duration: 2 hours

Status: In Progress

We are getting in touch with you to let you know that at approximately 12:00 AM EDT we began experiencing difficulty with the HK2 server. It will be taken offline to diagnose the problems it is experiencing and repair them. We will of course get the maintenance done as quickly as possible, but given that we are unsure of the underlying cause, we are unsure how long this will be. We will update this status as soon as we know more.

USEast23 Network Interruption

  • Posted: 3:41 pm EDT 07/26/15

  •  Updated: 4:13 pm EDT 07/26/15

Maintenance Start Time: 4:00 pm EDT 07/21/15

Estimated duration: 5 days 20 hours

Status: Resolved

The server useast23.myserverhosts.com is experiencing network issues. This is effecting all users on the Ip address 129.121.176.196

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

UK3 Server Reboot

  • Posted: 11:41 am EDT 07/26/15

Maintenance Start Time: 11:10 am EDT 07/26/15

Estimated duration: 2 hours

Status: In Progress

We are getting in touch with you to let you know that at approximately 11:00 EDT, the server UK3 was rebooted. Accounts hosted on this server are currently inaccessible and will be until the reboot is complete. Our staff are currently working with datacenter staff to restore service as soon as is possible.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

UK3 Server Filesystem Maintenance

  • Posted: 3:01 pm EDT 07/25/15

  •  Updated: 11:39 am EDT 07/26/15

Maintenance Start Time: 1:00 pm EDT 07/25/15

Estimated duration: 4 hours

Status: Resolved

We are getting in touch with you to let you know that at approximately 11:00 EDT, the server UK3 began experiencing issues. Accounts hosted on this server are currently inaccessible and will be until Filesystem Maintenance is complete. Our staff are currently working with datacenter staff to restore service as soon as is possible.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

Hybrid servers maintenance - Friday - July 24th

  • Posted: 5:23 pm EDT 07/23/15

  •  Updated: 3:07 am EDT 07/24/15

Maintenance Start Time: 1:00 am EDT 07/24/15

Estimated duration: 1 hour

Status: Resolved

We’re getting in touch to let you know that we need to perform a maintenance on the system that some of our hybrid servers are hosted on. The maintenance will affect hn1 and hn5 hypervisors.

Our engineers have discovered that one disk drive on the data storage unit that your server uses is not healthy, and needs to be replaced. In order to ensure that there is no data corruption, we will need to temporarily turn off power to the system and replace the drive while the system is offline.

This maintenance will take place on Friday, July 24th at 1AM EST.

The process should take around 60 minutes, and your server will be inaccessible during this maintenance window.

If you continue to experience any issues with your hybrid once the system comes back online, please contact our support team and they will investigate it further.

All the affected customers have been notified by email and we will also provide more updates in this ticket.

UPDATE 01:10 EDT: Servers on the HN1 hypervisor are being gracefully turned off in order to start the maintenance.
UPDATE 02:12 EDT: Maintenance has been finished for HN1 and begins for HN5.
UPDATE 03:06 EDT: Maintenance has concluded for HN5 and is therefore complete.