USEast30 Network Disruption
- Posted: 2:41 am EDT 07/04/15
- Updated: 5:36 am EDT 07/04/15
Maintenance Start Time: 2:30 am EDT 07/04/15
We've wanted to let you know about a network issue on server USEast30 affecting websites hosted on IP address 188.8.131.52. This issue renders all websites/services accessing this IP address down. We will provide updates as more information becomes available while we work on to resolve the issue.
As a workaround to this problem we have spread accounts using this IP address over different IP addresses - if you are using our set of nameservers this change should only cause DNS propagation downtime. If you are using third party DNS services this new IP address can be found in cPanel's sidebar for any account on this server. Please let us know so that we can provide you with the new IP address for your account if necessary. We have sent in e-mail notifications about the incident to all affected account owners.
We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!