SAN14 Issue

  • Posted: 10:04 pm EST 02/06/16

  •  Updated: 12:10 am EST 02/07/16

Issue Start Time: 10:00 pm EST 02/06/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 22:00 EST an issue was identified with SAN14 storage. Some VPSs hosted on this storage unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 23:00 Our System Administration team is working to resolve issues with some VM's that are still offline. Thank you for your patience.

UPDATE 00:05 Our System Administration team has completed work on the VM's that were affected, and all issues have been resolved. If you're still experiencing any issues, please do not hesitate to open a ticket or use our Live Chat for immediate assistance.

UK9 Disk Maintenance

  • Posted: 2:18 am EST 02/05/16

  •  Updated: 3:54 am EST 02/05/16

Disruption Start Time: 2:17 am EST 02/05/16

Estimated duration: 2 hours

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 02:16 EST we are taking UK9 offline for a disk upgrade. During this time, the server is inaccessible to visitors. There is no data loss to be expected.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 03:55 server UK9 is now back online. Please contact our support with any issues.

SAN14 Issue

  • Posted: 12:15 am EST 02/05/16

  •  Updated: 7:28 am EST 02/05/16

Issue Start Time: 12:00 am EST 02/05/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 00:00 EST an issue was identified with SAN14 storage. Some VPSes hosted on this storage unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 07:27 EST: This is now resolved.

SAN3 Service Interruption

  • Posted: 12:55 am EST 02/04/16

  •  Updated: 3:59 am EST 02/04/16

Disruption Start Time: 12:50 am EST 02/04/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 00:50 EST an issue was identified with SAN3 storage. VPSes hosted on this storage unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 03:08 EST: This is still being worked on by our System Administration team with majority of the machines back up. We appreciate your patience while remaining virtual machines are brought back up.

UPDATE 03:57 EST: This is now resolved with the virtual machines affected brought back up.

Dal1 Cloud Service Interruption

  • Posted: 10:17 pm EST 02/03/16

  •  Updated: 10:48 pm EST 02/03/16

Maintenance Start Time: 10:15 pm EST 02/03/16

Estimated duration: 30 minutes

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 22:15 EST an issue was identified with VPS Servers hosted in our Dallas cloud. VPSes hosted on this unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 22:45 EST, this issue has been resolved. Should you continue to experience any issues, please reach out to our live support for assistance.