UK19 MySQL Interruption

  • Posted: 6:43 am EDT 05/25/16

  •  Updated: 1:35 am EDT 05/26/16

Issue Start Time: 6:30 am EDT 05/25/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 06:30 EDT, our team detected an issue with MySQL on the UK19 Server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

<b>UPDATE:</b> This is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

Temporary Network Disruption

  • Posted: 1:32 am EDT 05/25/16

  •  Updated: 2:56 am EDT 05/25/16

Issue Start Time: 1:10 am EDT 05/25/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 01:10 EDT, a network issue was identified which effects multiple servers. As such, some of the sites hosted may load slow or appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 02:20 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

UK13 Service Interruption

  • Posted: 4:39 am EDT 05/23/16

  •  Updated: 6:12 am EDT 05/23/16

Maintenance Start Time: 3:30 am EDT 05/23/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 03:30 EDT, a network issue was identified on server UK13. As such, the sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 06:10 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

UK8 Service Disruption

  • Posted: 9:03 pm EDT 05/21/16

  •  Updated: 3:26 am EDT 05/22/16

Issue Start Time: 8:30 pm EDT 05/21/16

Estimated duration: 1 hour

Status: Resolved

We've identified an issue on one of our shared servers, UK8. Sites hosted on this server are inaccessible due to file system issues on the server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 02:20 EDT, our team is still working on this. We will update this thread as more information becomes available. We appreciate your continued patience in this matter.

UPDATE: As of 03:15 EDT, server is back up online. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

Helpdesk Issues

  • Posted: 4:40 am EDT 05/21/16

  •  Updated: 6:15 am EDT 05/21/16

Issue Start Time: 4:38 am EDT 05/21/16

Estimated duration:

Status: Resolved

As of 04:39 EDT we've identified an issue with our Helpdesk. As such, ticket response times will be temporarily delayed. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 06:15 EDT: This is now resolved.