Mel2 Emergency Maintenance

  • Posted: 5:10 pm EDT 04/29/16

  •  Updated: 5:47 pm EDT 04/29/16

Maintenance Start Time: 3:10 pm EDT 04/29/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. The server Mel2 is experiencing issues which which require immediate attention. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 17:40, Mel2 is back online. If you should experience any issues, please do not hesitate to reach out to our Tech Support Ninjas for assistance.

HVM146 Service Interruption

  • Posted: 10:52 pm EDT 04/28/16

  •  Updated: 10:59 pm EDT 04/28/16

Issue Start Time: 11:45 pm EDT 04/28/16

Estimated duration: 1 hour

Status: Resolved

We've identified an issue on one of our hypervisors, HVM146. VMs hosted on this server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 0:00 EDT, all affected VMs have been brought back online. If you are still experiencing issues with your server, please feel free to contact our Technical Support team.

USEast4 Network Interruption

  • Posted: 6:59 pm EDT 04/28/16

  •  Updated: 7:03 pm EDT 04/28/16

Disruption Start Time: 6:00 pm EDT 04/28/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. A network issue was identified on our USEast4 server. As such, some of the sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 19:00, all accounts on the affected IP have been redistributed. If you have any further trouble, please contact our Technical Support Staff.

MEL2 Disk Planned Maintenance

  • Posted: 11:18 am EDT 04/27/16

  •  Updated: 1:40 pm EDT 04/27/16

Maintenance Start Time: 11:18 am EDT 04/27/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide a hosting service update. The server MEL2 is coming down for emergency disk maintenance and will keep you up to date as to when it is back up. We will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE This maintenance has now been completed and you should be back up and running again, if you see any further issues please let us know via ticket or livechat. Thanks.

UK25 Emergency Maintenance

  • Posted: 10:18 pm EDT 04/26/16

  •  Updated: 10:30 pm EDT 04/26/16

Maintenance Start Time: 9:20 pm EDT 04/26/16

Estimated duration: 15 minutes

Status: Resolved

We are getting in touch to provide a hosting service update. The server UK25 is scheduled to be taken offline briefly to facilitate maintenance at approximately 21:20 EDT. We will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 21:30 EDT Maintenance on UK25 is complete.