USEast30 Network Disruption

  • Posted: 2:41 am EDT 07/04/15

  •  Updated: 5:36 am EDT 07/04/15

Maintenance Start Time: 2:30 am EDT 07/04/15

Estimated duration:

Status: Resolved

We've wanted to let you know about a network issue on server USEast30 affecting websites hosted on IP address 129.121.41.204. This issue renders all websites/services accessing this IP address down. We will provide updates as more information becomes available while we work on to resolve the issue.

As a workaround to this problem we have spread accounts using this IP address over different IP addresses - if you are using our set of nameservers this change should only cause DNS propagation downtime. If you are using third party DNS services this new IP address can be found in cPanel's sidebar for any account on this server. Please let us know so that we can provide you with the new IP address for your account if necessary. We have sent in e-mail notifications about the incident to all affected account owners.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

HVM89 Reboot - Friday, July 3rd

  • Posted: 11:22 am EDT 07/03/15

  •  Updated: 2:04 pm EDT 07/03/15

Maintenance Start Time: 11:20 am EDT 07/03/15

Estimated duration: 2 hours

Status: Resolved

We are getting in touch to let you know about a reboot of our HVM89 hypervisor. This hypervisor is experiencing performance issues that we are working to resolve as quickly as possible. Any virtual machines on this hypervisor will be inaccessible during this maintenance. Only VPSs on HVM89 will be affected.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

UPDATE: All effected VPSs have been moved to another hypervisor. This issue is resolved.

Dallas Network Disruption

  • Posted: 2:46 am EDT 07/02/15

  •  Updated: 3:09 am EDT 07/02/15

Disruption Start Time: 2:45 am EDT 07/02/15

Estimated duration:

Status: Resolved

We are getting in touch to let you know about a networking issue affecting servers hosted within the Dallas data center. The networking uplink is currently experiencing trouble rendering a number of servers inaccessible. Our system administration team is working on to correct this problem presently.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

Cloud SAN18 Performance Issue

  • Posted: 5:06 am EDT 07/01/15

  •  Updated: 9:08 am EDT 07/01/15

Maintenance Start Time: 4:00 am EDT 07/01/15

Estimated duration:

Status: Resolved

We are getting in touch to let you know about a performance issue affecting servers hosted within the SAN18 network storage. This network storage is currently experiencing Input/Output issues rendering various servers working with delays writing/reading to/from the disk.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

SAN14 and SAN15 maintenance - Thursday - July 2nd

  • Posted: 1:00 pm EDT 06/30/15

  •  Updated: 2:47 am EDT 07/03/15

Maintenance Start Time: 10:00 pm EDT 07/02/15

Estimated duration: 4 hours

Status: Resolved

We are getting in touch to let you know about planned Cloud facility
maintenance that we are conducting on Thursday, July 2nd. We will be
moving SAN14 and SAN15 data storages to a new, more customized, cage
that will provide us with better network and power management options.

This will affect all the Cloud VPS instances that are using SAN14 and SAN15.

All of the customers that will be affected by this move have been
notified via email.

The maintenance will be completed between 10 PM and 2 AM EDT.

During the move, we will stop all the cloud instances, unrack SAN data
storages from their current location, rack in the new cage and start
servers back up again. The whole process should take 90 minutes per server
and servers will be inaccessible during the maintenance.

Please let us know if you notice any problems with your server outside
of the maintenance window.

UPDATE: As of 00:50 EDT SAN14 maintenance is completed.

As of 00:50 SAN15 is in progress. Our admins are working to complete the move as soon as possible.