AMS10 Service Dsruption

  • Posted: 2:58 pm EST 02/08/16

  •  Updated: 6:54 pm EST 02/08/16

Disruption Start Time: 2:58 pm EST 02/08/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 14:50 EST an issue was identified with our shared server AMS10. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 17:38 EST AMS10 is back online, however we are still looking at this issue and there may be some intermittent activity serving sites, please bear with us while we resolve this issue. Thanks.

UPDATE As of 18:55 EST AMS10 is back online fully without further interruption. Should you have any issues, please do not hesitate to reach out to us for assistance.

USWest71 Network Distruption

  • Posted: 3:08 pm EST 02/07/16

  •  Updated: 9:40 am EST 02/08/16

Disruption Start Time: 3:00 pm EST 02/07/16

Estimated duration: 1 day

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. Due to ongoing network issues on our uswest71 server, some services may experience intermittent performance issues. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 9AM this morning this issue had been resolved, if you are seeing any issues please let us know on livechat or via ticket, thanks.

SAN14 Issue

  • Posted: 10:04 pm EST 02/06/16

  •  Updated: 12:10 am EST 02/07/16

Issue Start Time: 10:00 pm EST 02/06/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 22:00 EST an issue was identified with SAN14 storage. Some VPSs hosted on this storage unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 23:00 Our System Administration team is working to resolve issues with some VM's that are still offline. Thank you for your patience.

UPDATE 00:05 Our System Administration team has completed work on the VM's that were affected, and all issues have been resolved. If you're still experiencing any issues, please do not hesitate to open a ticket or use our Live Chat for immediate assistance.

UK9 Disk Maintenance

  • Posted: 2:18 am EST 02/05/16

  •  Updated: 3:54 am EST 02/05/16

Disruption Start Time: 2:17 am EST 02/05/16

Estimated duration: 2 hours

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 02:16 EST we are taking UK9 offline for a disk upgrade. During this time, the server is inaccessible to visitors. There is no data loss to be expected.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 03:55 server UK9 is now back online. Please contact our support with any issues.

SAN14 Issue

  • Posted: 12:15 am EST 02/05/16

  •  Updated: 7:28 am EST 02/05/16

Issue Start Time: 12:00 am EST 02/05/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 00:00 EST an issue was identified with SAN14 storage. Some VPSes hosted on this storage unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 07:27 EST: This is now resolved.