Intermittent Network Issue

  • Posted: 1:48 am EDT 05/01/16

  •  Updated: 2:35 am EDT 05/01/16

Maintenance Start Time: 1:40 am EDT 05/01/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. As of 01:40 EDT, a network disruption is effecting some customers intermittently. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 2:00 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

Short Intermittent Network Outage

  • Posted: 2:05 pm EDT 04/30/16

  •  Updated: 9:31 pm EDT 04/30/16

Disruption Start Time: 2:03 pm EDT 04/30/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. We had a small network disruption that affected our main site and some customers during this time. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of now this issue has dissipated and we are continuing to monitor the situation..

UPDATE As of 14:48 We are looking in to a small network recurring network issue with our providers and will provide further updates as soon as we can, sorry for the inconvenience.

UPDATE As of 21:30 We are no longer experiencing issues.

Mel2 Emergency Maintenance

  • Posted: 5:10 pm EDT 04/29/16

  •  Updated: 5:47 pm EDT 04/29/16

Maintenance Start Time: 3:10 pm EDT 04/29/16

Estimated duration:

Status: Resolved

We are getting in touch to provide a hosting service update. The server Mel2 is experiencing issues which which require immediate attention. We are addressing this issue and will provide more information as progress is made.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE As of 17:40, Mel2 is back online. If you should experience any issues, please do not hesitate to reach out to our Tech Support Ninjas for assistance.

HVM146 Service Interruption

  • Posted: 10:52 pm EDT 04/28/16

  •  Updated: 10:59 pm EDT 04/28/16

Issue Start Time: 11:45 pm EDT 04/28/16

Estimated duration: 1 hour

Status: Resolved

We've identified an issue on one of our hypervisors, HVM146. VMs hosted on this server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 0:00 EDT, all affected VMs have been brought back online. If you are still experiencing issues with your server, please feel free to contact our Technical Support team.

USEast4 Network Interruption

  • Posted: 6:59 pm EDT 04/28/16

  •  Updated: 7:03 pm EDT 04/28/16

Disruption Start Time: 6:00 pm EDT 04/28/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. A network issue was identified on our USEast4 server. As such, some of the sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 19:00, all accounts on the affected IP have been redistributed. If you have any further trouble, please contact our Technical Support Staff.