Emergency Disk Maintenance: ams10.myserverhosts.com

  • Posted: 7:49 pm EDT 03/24/17

  •  Updated: 2:35 am EDT 03/25/17

Maintenance Start Time: 12:00 am EDT 03/24/17

Estimated duration:

Status: Resolved

An issue has been discovered with one of the RAID device on the server ams10.myserverhosts.com that requires us to take the server offline to perform maintenance. During this maintenance, all hosting services will be unavailable . We apologize for the inconvenience, but consider this the best way to maintain the safety and integrity of your data. Thank you.

Emergency Maintenance On ASO Dallas Cloud (specifically san3)

  • Posted: 6:01 pm EDT 03/21/17

  •  Updated: 6:08 am EDT 03/22/17

Maintenance Start Time: 12:00 am EDT 03/21/17

Estimated duration:

Status: Resolved

We are currently facing issues with the performance on this server. The performance is being impacted by a failed drive on this server which is being worked onby admins

The number of vm's affected are about 106 .

During this period, access may be unavailable for those servers . We apologize for this inconvenience and we will continue providing updates as soon as possible.

Disruption of Service uscentral38.myserverhosts.com

  • Posted: 3:16 am EDT 03/21/17

  •  Updated: 4:27 am EDT 03/21/17

Maintenance Start Time: 3:13 am EDT 03/21/17

Estimated duration: 6 hours

Status: Resolved

We are currently facing issues with the performance on this server. The performance is being impacted by a failed drive on this server which is currently rebuilding.

All services are affected, including HTTPD, SSH and, IMAP and POP and FTP.

During this period, access may be slow or unavailable. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Disruption of Service: uscentral21.myserverhosts.com

  • Posted: 6:23 am EDT 03/19/17

  •  Updated: 1:55 pm EDT 03/19/17

Maintenance Start Time: 6:21 am EDT 03/19/17

Estimated duration: 4 hours

Status: Resolved

We are currently facing issues with the MySQL service on this server. We are working to identify the issue relating to the service.

Services affected include the MySQL at this time. Services not affected include HTTPD, SSH and, IMAP and POP and FTP.

During this outage, access to MySQL based websites will be slow or unavailable. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

uscentral69.myserverhosts.com

  • Posted: 2:22 am EDT 03/17/17

  •  Updated: 9:27 am EDT 03/17/17

Maintenance Start Time: 12:00 am EDT 03/17/17

Estimated duration: 2 hours

Status: Resolved

Hi,

We have to take down uscentral69.myserverhosts.com for an emergency maintenance .

Our engineers are currently working on it. Appreciated your patience and thanks for understanding .

useast29.myserverhosts.com

  • Posted: 8:35 am EDT 03/14/17

  •  Updated: 2:35 am EDT 03/17/17

Maintenance Start Time: 12:00 am EDT 03/14/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

det1.cloud

  • Posted: 9:51 pm EDT 03/13/17

  •  Updated: 1:24 pm EDT 03/14/17

Maintenance Start Time: 9:00 pm EDT 03/13/17

Estimated duration:

Status: Resolved

Hi,

Update: We are still working on getting det1.cloud back online. This server has experienced multiple hardware failures. We appreciate your patience while we resolve this issue.

============

We have had to take down https://det1.cloud for emergency maintenance, resulting in a disruption of service for VPS customers using the cloud server.

Appreciated your patience and thanks for understanding .

Disruption of Service: uscentral7.myserverhosts.com

  • Posted: 4:09 pm EDT 03/13/17

  •  Updated: 2:14 pm EDT 03/14/17

Maintenance Start Time: 12:00 am EDT 03/13/17

Estimated duration:

Status: Resolved

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Scheduled Maintenance : Multiple Servers : Feb 28th @ 10:00 PM CST

  • Posted: 3:02 pm EST 02/28/17

  •  Updated: 11:28 pm EST 02/28/17

Maintenance Start Time: 10:00 pm EST 02/28/17

Estimated duration: 1 hour

Status: Resolved

We will be performing scheduled work for the following server on February 28th
between the hours of 10:00 PM CST and 11:00 PM CST. Each server will be required to be restarted
to complete the maintenance and thus we expect minimal downtime per server during the window
of maintenance. We apologize for any inconvenience that this may cause. Please stand by for further updates.

uscentral75.myserverhosts.com
asia5.myserverhosts.com

Fsck on useast5.myserverhosts.com

  • Posted: 12:08 am EST 02/18/17

  •  Updated: 12:45 am EST 02/18/17

Maintenance Start Time: 12:00 am EST 02/18/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it. Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP. During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

uscentral51.myserverhosts.com : Disruption of Service mysql

  • Posted: 11:15 am EST 02/15/17

  •  Updated: 2:55 pm EST 02/28/17

Maintenance Start Time: 11:13 am EST 02/15/17

Estimated duration: 4 hours

Status: Pending

We are currently facing issues with the MySQL service on this server. We are working to identify the issue relating to the service.

Services affected include the MySQL at this time. Services not affected include HTTPD, SSH and, IMAP and POP and FTP.

During this outage, access to MySQL based websites will be slow or unavailable. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Scheduled MySQL Maintenance : Multiple Servers : Feb 9th @ 08:00 PM CST

  • Posted: 9:28 am EST 02/09/17

  •  Updated: 10:20 am EST 02/10/17

Maintenance Start Time: 9:00 pm EST 02/09/17

Estimated duration: 2 hours

Status: Resolved

We will be performing scheduled work for the following servers on the MySQL 
service on February 9th  between the hours of 09:00 PM EST and 11:00 PM EST. 
Each server will require that MySQL be restarted to complete the maintenance and 
thus we expect minimal downtime for MySQL per server during the window of maintenance.
 We apologize for any inconvenience that this may cause. Please stand by for further updates.

uscentral22.myserverhosts.com
useast22.myserverhosts.com
uswest58.myserverhosts.com
useast32.myserverhosts.com
uk35.myserverhosts.com
uscentral71.myserverhosts.com
asia11.myserverhosts.com
uscentral10.myserverhosts.com
useast4.myserverhosts.com
uscentral18.myserverhosts.com
uscentral70.myserverhosts.com
uscentral8.myserverhosts.com
uscentral67.myserverhosts.com
uscentral16.myserverhosts.com
uswest71.myserverhosts.com
uscentral41.myserverhosts.com
tor4.myserverhosts.com
uswest70.myserverhosts.com
uswest62.myserverhosts.com
uscentral24.myserverhosts.com
uscentral52.myserverhosts.com
uscentral69.myserverhosts.com
uscentral34.myserverhosts.com
uk32.myserverhosts.com
useast38.myserverhosts.com
uscentral20.myserverhosts.com
mel6.myserverhosts.com
uscentral39.myserverhosts.com
uscentral31.myserverhosts.com
asia7.myserverhosts.com
ams8.myserverhosts.com

Scheduled MySQL Maintenance : Multiple Servers

  • Posted: 12:15 pm EST 02/08/17

  •  Updated: 9:19 am EST 02/09/17

Maintenance Start Time: 9:00 pm EST 02/08/17

Estimated duration: 2 hours

Status: Resolved

We will be performing scheduled work for the following servers on the MySQL 
service on February 8th  between the hours of 09:00 PM EST and 11:00 PM EST. 
Each server will require that MySQL be restarted to complete the maintenance and
 thus we expect minimal downtime for MySQL per server during the window of maintenance. 
We apologize for any inconvenience that this may cause. Please stand by for further updates.

useast8.myserverhosts.com
uscentral33.myserverhosts.com
uscentral28.myserverhosts.com
uscentral19.myserverhosts.com
useast31.myserverhosts.com
ams12.myserverhosts.com
asia5.myserverhosts.com
asia9.myserverhosts.com
useast16.myserverhosts.com
uscentral45.myserverhosts.com
useast17.myserverhosts.com
uk14.myserverhosts.com
uk15.myserverhosts.com
useast37.myserverhosts.com
uswest57.myserverhosts.com
uscentral11.myserverhosts.com
uswest68.myserverhosts.com
ams4.myserverhosts.com
uscentral26.myserverhosts.com

Scheduled Maintenance :: ams5 & useast15

  • Posted: 1:37 pm EST 02/06/17

  •  Updated: 9:00 am EST 02/07/17

Maintenance Start Time: 4:00 pm EST 02/06/17

Estimated duration: 1 hour

Status: Resolved

Hello,

This afternoon at 3PM CST, we will be performing maintenance on the following servers:

ams5.myserverhosts.com useast15.myserverhosts.com

We appreciate your patience while this maintenance is underway.

useast13.myserverhosts.com- Service Interupption

  • Posted: 10:14 pm EST 01/26/17

Maintenance Start Time: 12:00 am EST 01/26/17

Estimated duration:

Status: Pending

We are getting in touch to provide you with a Hosting Status update. As of 8:30 EDT an issue was identified with our useast13.myserverhosts.com server. Our System Administration team is actively working on this now and we will update this post as more information becomes available. We are extremely sorry for any troubles that this may cause are working to have services restored as soon as possible.

SAN9 Maintenance

  • Posted: 12:32 pm EST 01/24/17

  •  Updated: 5:24 pm EST 01/24/17

Maintenance Start Time: 12:30 pm EST 01/24/17

Estimated duration:

Status: Resolved

We have identified an issue affecting VPS's using the SAN9 storage pool. While this is being worked on, VPS's using that SAN may appear down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available.

SAN14 Maintenance

  • Posted: 8:21 am EST 01/22/17

  •  Updated: 10:12 am EST 01/22/17

Maintenance Start Time: 8:21 am EST 01/22/17

Estimated duration:

Status: Resolved

We have identified an issue affecting VPS's using the SAN14 storage pool. While this is being worked on, VPS's using that SAN may appear down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available.

Update : The maintenance is now complete, and all VPS using the SAN14 storage pool should be back online.

uscentral41.myserverhosts.com - Network Interruption

  • Posted: 5:54 pm EST 01/05/17

Disruption Start Time: 4:30 pm EST 01/05/17

Estimated duration:

Status: In Progress

Our System Administrators have identified an issue that is causing network disruptions on uscentral41.myserverhosts.com and are currently working to resolve the issue. As soon as we have more information we will update this post.

Thank you for your patience and understanding.

useast24.myserverhosts.com Filesystem Check

  • Posted: 4:19 am EST 01/02/17

  •  Updated: 9:11 am EST 01/02/17

Maintenance Start Time: 4:18 am EST 01/02/17

Estimated duration: 30 minutes

Status: Resolved

Hi,

useast24.myserverhosts.com is undergoing an emergency file system check at the moment and services on the server will be disrupted until this completes.

Thanks for understanding!

uscentral20.myserverhosts.com disk maintenance

  • Posted: 1:39 am EST 12/28/16

  •  Updated: 3:25 am EST 12/28/16

Maintenance Start Time: 2:08 am EST 12/28/16

Estimated duration: 30 minutes

Status: Resolved

Hey,

uscentral20.myserverhosts.com will be take down for an emergency disk maintenance operation, all services on this server will be disrupted during this time period.

Thanks for understanding !

uscentral38.myserverhosts.com disruption of services

  • Posted: 5:18 am EST 12/15/16

  •  Updated: 5:49 am EST 12/15/16

Maintenance Start Time: 5:17 am EST 12/15/16

Estimated duration: 30 minutes

Status: Resolved

Hey,

Uscentral38 will be taken down immediately for an emergency maintenance operation , all services on this server will be affected in the meantime.

Thank you for understanding !

uscentral25.myserverhosts.com disk maintenance

  • Posted: 1:22 am EST 12/15/16

  •  Updated: 4:21 am EST 12/15/16

Maintenance Start Time: 1:22 am EST 12/15/16

Estimated duration: 30 minutes

Status: Resolved

Hey guys,

We are taking uscentral25.myserverhosts.com down for an emergency disk maintenance operation.

Thanks for understanding !

uscentral25.myserverhosts.com disk maintenance

  • Posted: 1:32 am EST 12/13/16

  •  Updated: 3:34 am EST 12/13/16

Maintenance Start Time: 2:00 am EST 12/13/16

Estimated duration: 30 minutes

Status: Resolved

Hey guys,

We are taking uscentral25.myserverhosts.com down for an emergency disk maintenance operation.

Thanks for understanding !

HVM160 Service Interruption

  • Posted: 8:58 am EST 12/12/16

  •  Updated: 9:53 am EST 12/12/16

Maintenance Start Time: 8:58 am EST 12/12/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 8:55 EDT an issue was identified with our HVM160 node. Our System Administration team is actively working on this now and we will update this post as more information becomes available. VPS servers on the node may be inaccessible until the issue is resolved. We are extremely sorry for any troubles that this may cause are working to have services restored as soon as possible.

Update: The server has been rebooted and all VMs are back online now. We do truly appreciate your patience while we worked on this.

SAN8 and SAN18 Maintenance

  • Posted: 8:15 am EST 12/12/16

  •  Updated: 10:18 am EST 12/12/16

Maintenance Start Time: 8:15 am EST 12/12/16

Estimated duration:

Status: Resolved

We have identified an issue affecting VPS's using the SAN8 and SAN18 storage pool. While this is being worked on, VPS's using that SAN may appear down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available.

Update: SAN8 and SAN10 maintenance has been completed and all VMs are back online now. We do truly appreciate your patience while we worked on this.

uscentral70.myserverhosts.com :Emergency Maintenance

  • Posted: 1:41 am EST 12/08/16

  •  Updated: 12:57 am EST 12/09/16

Maintenance Start Time: 12:00 am EST 12/08/16

Estimated duration:

Status: In Progress

update:Dec 8 23:27:43 CST 2016


uscentral70.myserverhosts.com is having some file-system issues and we are initiating a Bare Metal Restore. Everything is safe in server end and we appreciate your patience .

Thanks for understanding

Disruption of Service: uscentral8.myserverhosts.com

  • Posted: 12:30 pm EST 12/01/16

  •  Updated: 4:09 pm EST 12/01/16

Maintenance Start Time: 12:00 am EST 12/01/16

Estimated duration:

Status: Resolved

Update: As of 2:00 PM CST the server was back online.

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you.

useast24.myserverhosts.com filesystem check

  • Posted: 11:50 pm EST 11/30/16

  •  Updated: 9:35 am EST 12/02/16

Maintenance Start Time: 11:48 pm EST 11/30/16

Estimated duration:

Status: Resolved

Update: The server is now operating normally. Thank you for your patience while we resolved this issue.

Update: The server is still undergoing maintenance, we appreciate your patience while this work is underway.

Hi,

We are performing a file system check on useast24.myserverhosts.com , all services on this server will be disrupted while this is being done.

Thank you for understanding

mel2.myserverhosts.com disk maintenance

  • Posted: 3:49 am EST 11/30/16

  •  Updated: 6:08 am EST 11/30/16

Maintenance Start Time: 4:30 am EST 11/30/16

Estimated duration: 30 minutes

Status: Resolved

Hi,

We will be taking mel2.myserverhosts.com for an emergency disk maintenance operation, all services on this server will be interrupted during this time.

Thank you for understanding.

Disruption of Service: useast20.myserverhosts.com

  • Posted: 10:18 am EST 11/29/16

  •  Updated: 10:28 am EST 12/06/16

Maintenance Start Time: 12:00 am EST 11/29/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you.

Disruption of Service: useast20.myserverhosts.com

  • Posted: 10:18 am EST 11/29/16

  •  Updated: 10:28 am EST 12/06/16

Maintenance Start Time: 12:00 am EST 11/29/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you.

useast5.myserverhosts.com: Bare Metal Restore

  • Posted: 8:59 am EST 11/29/16

  •  Updated: 10:25 am EST 12/06/16

Maintenance Start Time: 7:58 am EST 11/29/16

Estimated duration:

Status: Resolved

Hello, useast5.myserverhosts.com is having some filesystem issues which is being worked on at the moment, all services on the server will be down while we are initiating a Bare Metal Restore.Thanks for understanding.

useast24.myserverhosts.com: Bare Metal Restore

  • Posted: 8:58 am EST 11/29/16

  •  Updated: 11:48 pm EST 11/30/16

Maintenance Start Time: 7:58 am EST 11/29/16

Estimated duration:

Status: Resolved

Hello, useast24.myserverhosts.com is having some filesystem issues which is being worked on at the moment, all services on the server will be down while we are initiating a Bare Metal Restore.Thanks for understanding.

useast28.myserverhosts.com

  • Posted: 4:38 am EST 11/29/16

  •  Updated: 9:19 am EST 11/29/16

Maintenance Start Time: 4:08 am EST 11/29/16

Estimated duration: 2 hours

Status: Resolved

Hi,

Mysql service on the server useast28.myserverhosts.com is disrupted at the moment, we are working on this and hope to restore service ASAP.

Thanks !

useast22.myserverhosts.com : mysql service disruption

  • Posted: 4:32 am EST 11/29/16

  •  Updated: 7:34 am EST 12/03/16

Maintenance Start Time: 3:59 am EST 11/29/16

Estimated duration: 2 hours

Status: Resolved

Hi,

Mysql service on the server useast22.myserverhosts.com is disrupted at the moment, we are working on this and hope to restore service ASAP.

Thanks !

Disruption of Service: useast38.myserverhosts.com

  • Posted: 1:52 am EST 11/29/16

  •  Updated: 10:28 am EST 12/06/16

Disruption Start Time: 1:52 am EST 11/29/16

Estimated duration: 2 hours

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you.

Disruption of Service: useast37.myserverhosts.com

  • Posted: 1:51 am EST 11/29/16

  •  Updated: 8:25 am EST 11/30/16

Disruption Start Time: 1:51 am EST 11/29/16

Estimated duration: 2 hours

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you.

Disruption of Service: useast36.myserverhosts.com

  • Posted: 1:50 am EST 11/29/16

  •  Updated: 5:49 am EST 11/29/16

Disruption Start Time: 1:50 am EST 11/29/16

Estimated duration: 2 hours

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you.

Disruption of Service: useast20.myserverhosts.com

  • Posted: 1:49 am EST 11/29/16

  •  Updated: 10:16 am EST 11/29/16

Disruption Start Time: 1:46 am EST 11/29/16

Estimated duration: 2 hours

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you.

uscentral25

  • Posted: 3:36 pm EST 11/28/16

  •  Updated: 10:10 pm EST 11/28/16

Issue Start Time: 3:31 pm EST 11/28/16

Estimated duration:

Status: Resolved

We are having issue with the server uscentral25, our team is aware of it and is actively working on the issue to get resolved as soon as possible. Service like apache, data base and emails will be affected..

uscentral22.myserverhosts.com disk maintenance

  • Posted: 1:07 am EST 11/28/16

  •  Updated: 1:58 am EST 11/28/16

Maintenance Start Time: 1:35 am EST 11/28/16

Estimated duration: 30 minutes

Status: Resolved

Hi,

We will be taking uscentral22.myserverhosts.com down for an emergency disk maintenance operation within the next 30 minutes.

Update: (12:35 AM CST) : This box has now been shutdown for maintenance.

Update (12:55 AM CST): The server is back online after the maintnenace and all services on it are fine at the moment.

Thanks for understanding

uscentral15.myserverhosts.com disk maintenance

  • Posted: 12:55 am EST 11/24/16

  •  Updated: 1:38 am EST 11/24/16

Maintenance Start Time: 1:08 am EST 11/24/16

Estimated duration: 30 minutes

Status: Resolved

Hey,

uscentral15.myserverhosts.com will be taken down for an emergency disk maintenance operation shortly within the next 30 minutes.

update (1:35 am EST) : The server and all services on it are back online now.

Thanks for understanding

uscentral35.myserverhosts.com disk maintenance

  • Posted: 4:31 am EST 11/20/16

  •  Updated: 6:00 am EST 11/20/16

Maintenance Start Time: 12:00 am EST 11/20/16

Estimated duration:

Status: Resolved

Hi , We will be taking down uscentral35.myserverhosts.com for a disk maintenance operation within the next hour, updates will follow. Thanks for understanding.

uscentral10.myserverhosts.com Bare Metal Restore : Resolved !

  • Posted: 8:59 am EST 11/14/16

  •  Updated: 6:26 am EST 11/15/16

Maintenance Start Time: 8:58 am EST 11/14/16

Estimated duration: 12 hours

Status: Resolved

Hi,

uscentral10.myserverhosts.com is having some filesystem issues which is being worked on at the moment, all services on the server will be down while we work on the server. Thanks for understanding.

Update (9.45AM EST): A filesystem check is still running on the server at this time.

Update (12.15PM EST): Our attempts to fix the disk issues and the subsequent filesystem damage were not successful and we have started a Bare Metal Restore for this server from the November13th snapshot we had. We appreciate your patience in this regard.

Update(11:45PM EST): The Restore process is still running at this moment.

Update (Nove15th 06:15AM EST): The restore process has been completed and the server along with all the services are back online. We appreciate your patience and thanks for understanding.

uscentral10.myserverhosts.com disk maintenance

  • Posted: 2:21 am EST 11/14/16

  •  Updated: 2:59 am EST 11/14/16

Maintenance Start Time: 2:35 am EST 11/14/16

Estimated duration: 45 minutes

Status: Resolved

We will be taking down uscentral10.myserverhosts.com for a disk maintenance operation within the next hour, updates will follow. Thanks for understanding.

Update 3AM EST : This has been completed and the server as well as all services are back online.

uscentral61.myserverhosts.com maintience

  • Posted: 5:20 pm EST 11/09/16

  •  Updated: 10:01 pm EST 11/10/16

Maintenance Start Time: 10:00 am EST 11/10/16

Estimated duration: 15 minutes

Status: In Progress

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

A hardware issue has been identified which requires remediation by our engineers.

This server will be unresponsive. During this outage, all connections to this server will not be able to be completed.

uscentral60.myserverhosts.com maintience

  • Posted: 5:18 pm EST 11/09/16

  •  Updated: 9:21 pm EST 11/10/16

Maintenance Start Time: 9:00 am EST 11/10/16

Estimated duration: 1 hour

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

A cooling issue on this server has been identified, and requires remediation by our engineers.

This server will be unresponsive. During this outage, all connections to this server will not be able to be completed.

uscentral28.myserverhosts.com disk maintenance

  • Posted: 3:56 am EDT 11/03/16

  •  Updated: 5:03 am EDT 11/03/16

Maintenance Start Time: 3:00 pm EDT 11/03/16

Estimated duration: 15 minutes

Status: Resolved

We will be taking down uscentral28.myserverhosts.com for an urgent disk maintenance operation, the expected downtime is 15 to 30 minutes max.

Update: The maintenance operation has completed successfully and the server and all services are back online at this time.

Thanks !

uscentral2.myserverhosts.com disk maintenance

  • Posted: 1:57 am EDT 11/03/16

  •  Updated: 3:22 am EDT 11/03/16

Maintenance Start Time: 2:11 am EDT 11/03/16

Estimated duration: 15 minutes

Status: Resolved

We will be taking down uscentral2.myserverhosts.com for an urgent disk maintenance operation, the expected downtime is 15 to 30 minutes max.

Update: The maintenance operation has completed successfully and the server and all services are back online at this time.

Thanks !

Disruption of Service: uswest73.myserverhosts.com

  • Posted: 4:50 am EDT 10/29/16

  •  Updated: 5:05 am EDT 10/29/16

Disruption Start Time: 4:50 am EDT 10/29/16

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Connectivity Outage

  • Posted: 7:30 am EDT 10/28/16

  •  Updated: 8:04 am EDT 10/28/16

Disruption Start Time: 7:40 am EDT 10/28/16

Estimated duration:

Status: Resolved

Update:Our engineers have fully resolved the connectivity issues in the Dallas Data Center. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please contact support.

Update:At this time, we've identified the root cause of this issue and our Engineering is actively working to restore service. We apologize for any inconvenience that this causes for you.

At approximately 5:40 AM CST our Dallas Data center started experiencing connectivity issues. Our engineering team is actively investigating this issue. We will post the next update within 30 minutes or as the situation changes. For more information please contact us directly at https://chat.hostnine.com/#start_chat

Disruption of Service on useast13.myserverhosts.com

  • Posted: 3:10 am EDT 10/22/16

  •  Updated: 7:09 am EDT 10/24/16

Maintenance Start Time: 12:46 am EDT 10/22/16

Estimated duration:

Status: Resolved

We are performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Update (October 24th 6am CST): The server and all services are back online at this moment.

Disruption of Service on uk1.myserverhosts.com

  • Posted: 12:49 am EDT 10/22/16

  •  Updated: 3:18 am EDT 10/22/16

Maintenance Start Time: 12:46 am EDT 10/22/16

Estimated duration:

Status: Resolved

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Disruption of Service: uscentral73.myserverhosts.com

  • Posted: 1:29 pm EDT 10/21/16

  •  Updated: 1:57 pm EDT 10/21/16

Disruption Start Time: 1:28 pm EDT 10/21/16

Estimated duration: 4 hours

Status: In Progress

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

UPDATE:As of 12:56 PM CST this seems to have been resolved. If you continue to experience issues, please reach out to our Live Support Team for further assistance.

Dyn DNS Outage

  • Posted: 8:59 am EDT 10/21/16

  •  Updated: 9:06 am EDT 10/22/16

Disruption Start Time: 8:00 am EDT 10/21/16

Estimated duration:

Status: Resolved

Early this morning the DNS provider Dyn began experiencing outages. As such, some sites may appear down or unresponsive at this time.

We understand how important site resolution is to you, and we are closely monitoring the situation. This post will be updated when the more information is known, or the situation has been resolved. More information regarding the situation can be found at this link here.

UPDATE: As of 8:45 AM CDT, this seems to have been resolved. If you continue to experience issues, please reach out to our Live Support Team for further assistance.

UPDATE: As of 11:00 AM CDT, the outages at Dyn DNS seems to have begun again. We are closely monitoring the situation, and looking for a resolution as quickly as possible.

Update: As of 5:00 PM CDT 10/21, this should be resolved. If you continue to experience any more issues, please reach out to our Live Support Team. They are always happy to assist!

Thank you!

VPS Connection Issues

  • Posted: 11:53 am EDT 10/18/16

  •  Updated: 1:30 pm EDT 10/18/16

Maintenance Start Time: 11:50 am EDT 10/18/16

Estimated duration:

Status: Resolved

We have identified an issue affecting VPS's using the SAN8 and SAN10 storage pool. While this is being worked on, VPS's using that SAN may appear down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available.

Update: As of 12:30 CDT, this issue has been resolved. If you are still experiencing any issues, please reach out to our Live Support Team for further assistance.

VPS Connection Issues

  • Posted: 9:00 pm EDT 10/17/16

  •  Updated: 4:31 am EDT 10/18/16

Disruption Start Time: 12:00 am EDT 10/17/16

Estimated duration:

Status: Resolved

Update: At this time the SAN9 storage pool issue should be resolved.

We have identified an issue affecting VPS's using the SAN9 storage pool. While this is being worked on, VPS's using that SAN may appear slow, or down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available.

uscentral48.myserverhosts.com - Emergency File System Check

  • Posted: 9:50 pm EDT 10/06/16

  •  Updated: 11:46 am EDT 10/10/16

Maintenance Start Time: 12:00 am EDT 10/06/16

Estimated duration:

Status: Resolved

Unfortunately, we've encountered a disk issue with the server uscentral48.myserverhosts.com that requires immediate attention. The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed. Our team will be actively managing the process throughout.

We're currently working on resolving the issue, and will post updates here when more information is known or the issue has been resolved. Websites and control panels may appear down during this maintenance.

We appreciate your patience and understanding while we work to restore normal service.

Update At this time the issue has been resolved. We do truly appreciate your patience while we worked on this.

Emergency Disk Swap - Cloud VPS

  • Posted: 7:10 pm EDT 10/06/16

  •  Updated: 10:29 am EDT 10/12/16

Disruption Start Time: 7:10 pm EDT 10/06/16

Estimated duration: 4 hours

Status: Resolved

We have identified an issue caused by a sudden disk error that is affecting the preformance of some Cloud VPS server. We are currently preforming a disk swap to to resolve this issue. The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed. Our team will be actively managing the process throughout.

We sincerely apologize for the inconvenience, and will services returned to normal operation as soon as safely possible. Thank you for your patience and cooperation.

Update: This issue has been resolved. Please contact the support department if you are still facing any issues.

Emergency File-System Maintenance

  • Posted: 8:00 pm EDT 10/04/16

  •  Updated: 7:12 pm EDT 10/06/16

Maintenance Start Time: 8:00 pm EDT 10/04/16

Estimated duration:

Status: Resolved

We have had to bring the server uscentral54 down at this time for emergency file-system maintenance. During this time sites on this server will be inaccessible. We will update this post when we do have further information.

useast9.myserverhosts.com emergnecy disk maintenance

  • Posted: 1:05 am EDT 10/03/16

  •  Updated: 2:34 am EDT 10/03/16

Maintenance Start Time: 1:17 am EDT 10/03/16

Estimated duration: 45 minutes

Status: Resolved

Hi,

useast9.myserverhosts.com will be taken down for an urgent disk maintenance operation within the next 30 minutes and the maximum downtime expected is 30 minutes.

Thank you for your understanding and patience

VPS Networking Issue

  • Posted: 2:02 pm EDT 10/02/16

  •  Updated: 3:46 pm EDT 10/02/16

Maintenance Start Time: 2:00 pm EDT 10/02/16

Estimated duration:

Status: Resolved

As of 1:00 CDT, we have identified a networking issue affecting hvm166. While we are working through this issue, your VPS may appear to be offline.

We understand how important stability is to you, and we thank you for your patience while we work to find a resolution.

This post will be updated when the issue is resolved, or more information is known.

Update: As of 2:45 CDT, this issue has been resolved. If you are still experiencing any issues, please reach out to our Live Support Team for further assistance.

VPS Networking Issue

  • Posted: 12:58 pm EDT 09/29/16

  •  Updated: 1:52 pm EDT 09/29/16

Disruption Start Time: 12:30 pm EDT 09/29/16

Estimated duration:

Status: Resolved

As of 11:30 CDT, we have identified a networking issue affecting a number of HVM's in the HVM200-HVM240 range. While we are working through this issue, your VPS may appear to be offline.

We understand how important stability is to you, and we thank you for your patience while we work to find a resolution.

This post will be updated when the issue is resolved, or more information is known.

UPDATE
As of 12:45 CDT, this issue has been resolved. If you are still experiencing any issues, please reach out to our Live Support Team for further assistance.

Thank you for your patience and understanding!

Temporary VPS Issue

  • Posted: 1:45 pm EDT 09/27/16

  •  Updated: 3:24 pm EDT 09/27/16

Issue Start Time: 1:30 pm EDT 09/27/16

Estimated duration:

Status: Resolved

As of 12:30 CDT, we have identified an issue affecting VPS's using the SAN11 storage pool. While this is being worked on, VPS's using that SAN may appear slow, or down.

We understand how important this service is to you, and we appreciate your patience while we work to resolve this issue.

This post will be updated when a resolution is found, or more information is available

UPDATE
As of 2:15 CDT, this issue has been resolved. If you continue to experience issues with your VPS, please reach out to our Live Support team for further assistance.

useast8.myserverhosts.com innodb maintenance

  • Posted: 3:35 am EDT 09/22/16

  •  Updated: 7:43 am EDT 09/25/16

Maintenance Start Time: 3:32 am EDT 09/22/16

Estimated duration:

Status: Resolved

Hey,

We are getting in touch with you to inform that the innodb storage in useast8.myserverhosts.com is undergoing a maintenance now. further updates will follow. Please note that myisam based tables will continue to work fine throughout this maintenance.

Thanks !

Update: This has been resolved. Should you experience further issues, please let us know. Thanks!

useast8.myserverhosts.com : Disk Maintenance

  • Posted: 2:25 am EDT 09/22/16

  •  Updated: 7:44 am EDT 09/25/16

Maintenance Start Time: 2:20 am EDT 09/22/16

Estimated duration: 1 hour

Status: Resolved

Hi

We will be taking down useast8.myserverhosts.com for emergency disk maintenance anytime within next hour . We appreciate your patience!

Thanks

Update: This issue has been resolved. If you are still experiencing issues with our phone support, please utilize our Live Chat system for resolution.

Major ISP/ Network Issue

  • Posted: 4:15 pm EDT 09/19/16

  •  Updated: 9:28 pm EDT 09/19/16

Maintenance Start Time: 3:15 pm EDT 09/19/16

Estimated duration:

Status: Resolved

Update: At this time the Internet Service Provider has resolved all issues and services are no longer impacted. Once again we thank you for your patience.

Update: Our Network team continues to work on this issue. We do thank you for your patience.

A major Internet service provider is currently experiencing a network issue which is negatively impacting our services. We are unable to directly address this issue and will update this message as we have further information.

All SAN based VPS' Servers

  • Posted: 2:46 am EDT 09/17/16

  •  Updated: 9:16 pm EDT 09/18/16

Disruption Start Time: 12:30 am EDT 09/17/16

Estimated duration:

Status: Resolved

Update: At this time all affected VPS's are online with no further issues. We do thank you for your patience throughout this matter.

Update: At this time only a handful of VPS's are offline, and we are working as quickly as possible to resolve the issues causing these to remain down.

Update: At this time the vast majority of VPS's are online. The system administration team continues to work on the remaining few. We thank you for all your patience and sincerely apologize for the inconvenience this issue has caused.

Update: At this time some VPS's are online. The systems administration team is still working on bringing everything online and stable. We want to ensure that after this issue is remedied all VPS's will be stable for some time. We will provide more updates as they come available.

Update: Our System Administration team has identified a fix, and is working toward resolution. During this fix, there is a chance that all VPS' on any of the SAN units may come offline for a short time to resolve a systems issue.

As of 12:30 AM EDT, we identified that a number of VPS' went offline due to SAN3, SAN9, and SAN14 failures. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

uscentral54 disk failure : Fsck ongoing

  • Posted: 12:15 pm EDT 09/16/16

  •  Updated: 2:45 pm EDT 09/16/16

Maintenance Start Time: 12:00 am EDT 09/16/16

Estimated duration: 1 hour 30 minutes

Status: Resolved

uscentral54.myserverhosts.com is currently online . Thank you for the kind patience.

Temporary VPS Management Issue

  • Posted: 10:24 am EDT 09/16/16

  •  Updated: 3:17 pm EDT 09/16/16

Issue Start Time: 10:00 am EDT 09/16/16

Estimated duration:

Status: In Progress

We're currently investigating an issue with our VPS platform preventing access to the dal1.cloud VPS management console. While this is occurring, you may not be able to access functions to reboot, shut down, or access your VPS via the built in console.

We understand how important service reliability is, and we are working hard to get this resolved

Thank you for your patience and understanding!

Temporary Service Interruption | useast8

  • Posted: 1:47 am EDT 09/13/16

  •  Updated: 3:37 pm EDT 09/15/16

Disruption Start Time: 1:47 am EDT 09/13/16

Estimated duration:

Status: In Progress

We're reaching out to let you know that we are currently investigating a temporary service interruption impacting users on the server: useast8.myserverhosts.com

We understand how important server stability is to you, and our systems administration team is working hard to resolve this issue and bring back normal server operations

We will update this status post as soon as more information becomes available, or this has been settled.

Thank you!

Update: We are still working to restore services to MySQL on the server. We will update this status post as soon as more information becomes available.

Live Support Temporarily Unavailable

  • Posted: 9:46 am EDT 09/10/16

  •  Updated: 10:18 am EDT 09/10/16

Disruption Start Time: 9:12 am EDT 09/10/16

Estimated duration:

Status: Resolved

We are currently experiencing a power outage at our Live Support center. This will have NO effect on webhosting services. However, our Live Support team may be difficult to reach until power is fully restored to the building. We are working to restore services as soon as possible!

Update: As of 8:55 AM CDT this issue has been resolved.

Temporary Service Interruption | uscentral48.myserverhosts.com

  • Posted: 8:53 am EDT 09/09/16

  •  Updated: 9:43 am EDT 09/09/16

Disruption Start Time: 12:00 am EDT 09/09/16

Estimated duration:

Status: Resolved

We're reaching out to let you know that we are currently investigating a temporary service interruption impacting users on the server uscentral48.myserverhosts.com

We understand how important server stability is to you, and our systems administration team is working hard to resolve this issue and bring back normal server operations

We will update this status post as soon as more information becomes available, or this has been settled.

Update:
As of 8:40 AM CDT this issue has been resolved. If you are still experiencing any issues, please reach out to our live support team.

Thank you!

HostNine Client Area Interruption

  • Posted: 11:19 am EDT 09/08/16

Issue Start Time: 10:00 am EDT 09/08/16

Estimated duration:

Status: In Progress

We are currently experiencing an issue with the Customer Billing portal that is not allowing access to the Client area. Our Admins are currently aware of the issue and are working to resolve it as soon as possible.

uscentral39.myserverhosts.com service disruption

  • Posted: 8:46 am EDT 09/05/16

  •  Updated: 7:43 am EDT 09/06/16

Disruption Start Time: 7:45 am EDT 09/05/16

Estimated duration:

Status: Resolved

We're getting in touch with you to let you know about a service interruption affecting the server uscentral39.myserverhosts.com. We have been tracking an issue on the server with MySQL that has been causing intermittent disruption to normal service. Our system administration team is working on correcting this issue and we will post updates as they become available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customers web presence. If you have any further questions please let us know and we'll do our best to answer them!

Thank you for your patience and understanding!

Update At this time the issue has been resolved. We do truly appreciate your patience while we worked on this.

uswest69.myserverhosts.com - emergency disk maintenance

  • Posted: 10:10 pm EDT 08/09/16

  •  Updated: 4:33 pm EDT 08/11/16

Maintenance Start Time: 10:00 pm EDT 08/09/16

Estimated duration: 1 day

Status: Resolved

We will be taking the server uswest69.myserverhosts.com offline in order to synchronize data across multiple disks and re-initialize backup services.

Our team has detected an issue that could result in heavy data loss if left unattended.
This process could take up to 24 hours to complete, and all hosting services will be unavailable during that time.

The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed.
Our team will be actively managing the process throughout.

We sincerely apologize for the inconvenience, and will have all services restored as soon as possible.

Thank you for your patience.

This has been completed.

uscentral1.myserverhosts.com - Emergency Disk Maintenance

  • Posted: 10:04 am EDT 08/08/16

  •  Updated: 9:47 am EDT 08/10/16

Issue Start Time: 9:59 am EDT 08/08/16

Estimated duration: 1 day

Status: In Progress

We have experienced an issue with some disk failure on uscentral1.myserverhosts.com. RAID arrray. We are scheduling a disk swap to rebuild the raid array to fix the issue for this evening. The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed. Our team will be actively managing the process throughout. We sincerely apologize for the inconvenience, and will have all services restored as soon as possible. Thank you for your patience.

Update: We are still working on resolving the issues with uscentral1.myserverhosts.com. We appreciate your continued patience.

tor6.myserverhosts.com - emergency disk maintenance

  • Posted: 9:30 pm EDT 08/03/16

  •  Updated: 4:34 pm EDT 08/11/16

Maintenance Start Time: 7:30 pm EDT 08/03/16

Estimated duration: 1 day

Status: Resolved

At 8:30PM tonight (03 August, 2016 20:30-CDT) We will be taking the server tor6.myserverhosts.com offline in order to synchronize data across multiple disks and re-initialize backup services.

Our team has detected an issue that could result in heavy data loss if left unattended.
This process could take up to 24 hours to complete, and all hosting services will be unavailable during that time.

The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed.
Our team will be actively managing the process throughout.

We sincerely apologize for the inconvenience, and will have all services restored as soon as possible.

Thank you for your patience.

This has been completed.

Emergency Disk Maintenance - uscentral53.myserverhosts.com

  • Posted: 10:19 am EDT 08/02/16

  •  Updated: 10:49 am EDT 08/02/16

Issue Start Time: 10:17 am EDT 08/02/16

Estimated duration:

Status: Resolved

We are contacting you today to let you know of some emergency disk maintenance on uscentral53.myserverhosts.com. During an unexpected disk check, we noticed some issues that we are actively working on getting resolved. We apologize for any inconvenience this is causing and will update this post when we have more information.

Update: At this time all disk maintenance has been completed and the server is back online. If you see any issues feel free to reach out to our agents via Live Chat.

useast4 Emergency RAM Maintenance

  • Posted: 8:00 am EDT 07/29/16

  •  Updated: 8:02 am EDT 07/29/16

Maintenance Start Time: 7:58 am EDT 07/29/16

Estimated duration: 2 hours

Status: Resolved

We are currently performing emergency RAM maintenance on the server useast4. At this time, the machine is offline while we perform emergency RAM maintenance. Once we have further information, we will update this thread. Please do not open a live chat, or support ticket related to useast4, and instead track this notification. Once the emergency maintenance is completed, and any problems arise, we encourage you to contact our support team then.

Thank you for your patience in this matter. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence, and we are working diligently to get this issue corrected as quickly as possible.

Update 08:02 AM EDT: This has been resolved now, thank you for your patience. If you are still experiencing any issues, please reach out to our support teams through live chat or a support ticket and we would be happy to assist.

mel3.myserverhosts.com - emergency disk maintenance

  • Posted: 9:09 pm EDT 07/28/16

  •  Updated: 8:23 pm EDT 08/01/16

Maintenance Start Time: 9:00 pm EDT 07/28/16

Estimated duration: 1 day

Status: Resolved

At 8PM tonight (28 July, 2016 20:00-CDT) We will be taking the server mel3.myserverhosts.com offline in order to synchronize data across multiple disks and re-initialize backup services.
Our team has detected an issue that could result in heavy data loss if left unattended.
This process could take up to 24 hours to complete, and all hosting services will be unavailable during that time.

The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed.
Our team will be actively managing the process throughout.

We sincerely apologize for the inconvenience, and will have all services restored as soon as possible.

Thank you for your patience.

mel5.myserverhosts.com - emergency disk maintenance

  • Posted: 9:08 pm EDT 07/28/16

  •  Updated: 8:23 pm EDT 08/01/16

Maintenance Start Time: 9:00 pm EDT 07/28/16

Estimated duration: 1 day

Status: Resolved

At 8PM tonight (28 July, 2016 20:00-CDT) We will be taking the server mel5.nyserverhosts.com offline in order to synchronize data across multiple disks and re-initialize backup services.
Our team has detected an issue that could result in heavy data loss if left unattended.
This process could take up to 12 hours to complete, and all hosting services will be unavailable during that time.

The safety and consistency of your data is one of our highest priorities, and this has been determined to be the quickest and safest way to proceed.
Our team will be actively managing the process throughout.

We sincerely apologize for the inconvenience, and will have all services restored as soon as possible.

Thank you for your patience.

uscentral14 Service Interruption

  • Posted: 7:39 am EDT 07/27/16

  •  Updated: 8:33 am EDT 07/27/16

Disruption Start Time: 7:36 am EDT 07/27/16

Estimated duration: 2 hours

Status: Resolved

We are currently performing emergency disk maintenance on the server uscentral14. At this time, the machine is offline while we perform emergency disk maintenance. Once we have further information, we will update this thread. Please do not open a live chat, or support ticket related to uscentral46, and instead track this notification. Once the emergency maintenance is completed, and any problems arise, we encourage you to contact our support team then.

Thank you for your patience in this matter. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence, and we are working diligently to get this issue corrected as quickly as possible.

Update 08:30 AM EDT: This has been resolved now, thank you for your patience. If you are still experiencing any issues, please reach out to our support teams through live chat or a support ticket and we would be happy to assist.

uscentral46 emergency maintenance [completed]

  • Posted: 8:39 pm EDT 07/25/16

  •  Updated: 1:41 pm EDT 08/01/16

Disruption Start Time: 8:31 pm EDT 07/25/16

Estimated duration: 3 days

Status: Resolved

We are writing to inform you of an important emergency disk maintenance notification regarding uscentral46.

Currently the machine if offline while we perform emergency disk maintenance. Once we have further information, we will update this thread.

Please do not open a live chat, or support ticket related to uscentral46, and instead track this notification.

Once the emergency maintenance is completed, and any problems arise, we encourage you to contact our support team then.

Thank you for your patience in this matter.

Temporary Network Interuption

  • Posted: 9:11 am EDT 07/25/16

  •  Updated: 11:03 am EDT 07/25/16

Disruption Start Time: 7:50 am EDT 07/25/16

Estimated duration:

Status: In Progress

We are getting in touch to provide you with a Hosting Status update. As of 07:50 EDT, a network issue was identified which affects multiple servers. As such, some of the sites hosted may load slow or appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

This is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

uscentral63 disk maintenance [Complete].

  • Posted: 9:49 pm EDT 07/20/16

  •  Updated: 10:53 pm EDT 07/21/16

Maintenance Start Time: 9:00 pm EDT 07/21/16

Estimated duration: 50 minutes

Status: Resolved

We are writing to inform you of an important maintenance notification for uscentral63.

Our engineers will be working to replace a disk on this device. The maintenance is not expected to have any offline time last longer than 15 minutes. The 72 hour duration reflects the entire rebuild period, which is an online process. This can of course be completed much sooner, and this status will reflect any changes.

ENOM - Registrar Undergoing Unscheduled Maintenance

  • Posted: 1:35 pm EDT 07/15/16

  •  Updated: 3:03 pm EDT 07/15/16

Maintenance Start Time: 4:30 pm EDT 07/14/16

Estimated duration:

Status: Resolved

Start Time: 16:30 EDT Time on Thursday, July 14 Latency in Enom Websites, and API There is a current ongoing unscheduled maintenance affecting delays to updates on accounts and domain names. The ability to manage domains will be affected during this outage.

HVM156 Service Interuption

  • Posted: 10:47 am EDT 07/14/16

  •  Updated: 11:58 am EDT 07/14/16

Disruption Start Time: 11:15 am EDT 07/14/16

Estimated duration:

Status: In Progress

We are getting in touch to provide you with a Hosting Status update. As of 11:15 EDT an issue was identified with our HVM156 node. Our System Administration team is actively working on this now and we will update this post as more information becomes available. VPS servers on the node may be inaccessible until the issue is resolved. We are extremely sorry for any troubles that this may cause are working to have services restored as soon as possible.

Update: This issue has been resolved. If you continue to experience issues or have any questions, please reach our to our support team. Thank you!

uscentral54.myserverhosts.com Service Interruption

  • Posted: 7:43 am EDT 07/09/16

  •  Updated: 5:11 pm EDT 07/11/16

Disruption Start Time: 7:30 am EDT 07/09/16

Estimated duration:

Status: Resolved

We're reaching out to let you know that we're currently experiencing a service interruption with uscentral54.myserverhosts.com. All services appear to be down at this time. Our systems administration team is working to resolve this issue now.

Update
As of 8:30 CDT this issue has been resolved. If you continue to experience issues or have any questions, please reach our to our support team.

Thank you!

mel1.myserverhosts.com Service Interruption

  • Posted: 7:55 am EDT 07/08/16

  •  Updated: 8:51 am EDT 07/08/16

Disruption Start Time: 7:50 am EDT 07/08/16

Estimated duration:

Status: Resolved

We're reaching out to let you know that we're currently experiencing a service interruption with the server mel1.myserverhosts.com. Our systems administration team is working hard to resolve this issue. Please feel free to reach out to our support team via live chat if you have any questions!

UPDATE
As of 7:45 CDT this issue seems to have been resolved. If you continue to experience issues, please reach out to our support team.

Thanks!

HVM181 - Service Disruption

  • Posted: 12:15 pm EDT 06/20/16

  •  Updated: 12:18 pm EDT 06/25/16

Disruption Start Time: 12:07 pm EDT 06/20/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 12:07 EST an issue was identified with our HVM181 node. Our System Administration team is actively working on this now and we will update this post as more information becomes available. VPS servers on the node may be inaccessible until the issue is resolved.

UPDATE: As of 1:39 EDT, all affected VMs have been brought back online. If you are still experiencing issues with your server, please feel free to contact our Technical Support team.

uk19 maintenance reboot

  • Posted: 4:24 pm EDT 06/02/16

  •  Updated: 4:38 pm EDT 06/02/16

Maintenance Start Time: 4:25 pm EDT 06/02/16

Estimated duration: 10 minutes

Status: Resolved

We wanted to let you know that we are running an emergency maintenance reboot on the server UK19.

The server should be back up in 5 to 10 minutes.

Please accept our apologies for any inconvenience caused by this.

UPDATE (4:35 PM EDT) - The server has been rebooted and everything is back online.

USCentral21 Disk Maintenance

  • Posted: 8:11 pm EDT 05/31/16

  •  Updated: 11:25 pm EDT 06/02/16

Maintenance Start Time: 10:00 pm EDT 05/31/16

Estimated duration: 1 hour

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. At 21:00 EDT, our team will be doing disk maintenance on the USCentral21 Server. Maintenance will start shortly, and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

Emergency Maintenance: uk35.myserverhosts.com and uk36.myserverhosts.com

  • Posted: 5:18 pm EDT 05/27/16

  •  Updated: 5:40 pm EDT 05/27/16

Maintenance Start Time: 5:16 pm EDT 05/27/16

Estimated duration:

Status: Resolved

The following servers are undergoing emergency maintenance: uk35.myserverhosts.com uk36.myserverhosts.com

The process should take between 10-15 minutes. Please follow this post for the most up to date information.

UK19 MySQL Interruption

  • Posted: 6:43 am EDT 05/25/16

  •  Updated: 4:01 pm EDT 06/14/16

Issue Start Time: 6:30 am EDT 05/25/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 06:30 EDT, our team detected an issue with MySQL on the UK19 Server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We take uptime extremely seriously and know it is absolutely vital to our customer's web presence. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: This is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

Temporary Network Disruption

  • Posted: 1:32 am EDT 05/25/16

  •  Updated: 2:56 am EDT 05/25/16

Issue Start Time: 1:10 am EDT 05/25/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 01:10 EDT, a network issue was identified which effects multiple servers. As such, some of the sites hosted may load slow or appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 02:20 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

UK13 Service Interruption

  • Posted: 4:39 am EDT 05/23/16

  •  Updated: 6:12 am EDT 05/23/16

Maintenance Start Time: 3:30 am EDT 05/23/16

Estimated duration:

Status: Resolved

We are getting in touch to provide you with a Hosting Status update. As of 03:30 EDT, a network issue was identified on server UK13. As such, the sites on the server may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 06:10 EDT, this is resolved. Should you continue to encounter any issues, please feel free to reach out to our live support for assistance. Thank you.

UK8 Service Disruption

  • Posted: 9:03 pm EDT 05/21/16

  •  Updated: 3:26 am EDT 05/22/16

Issue Start Time: 8:30 pm EDT 05/21/16

Estimated duration: 1 hour

Status: Resolved

We've identified an issue on one of our shared servers, UK8. Sites hosted on this server are inaccessible due to file system issues on the server. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE: As of 02:20 EDT, our team is still working on this. We will update this thread as more information becomes available. We appreciate your continued patience in this matter.

UPDATE: As of 03:15 EDT, server is back up online. Should you continue to encounter any issues, please feel free to reach out to our live support. Thank you.

Helpdesk Issues

  • Posted: 4:40 am EDT 05/21/16

  •  Updated: 6:15 am EDT 05/21/16

Issue Start Time: 4:38 am EDT 05/21/16

Estimated duration:

Status: Resolved

As of 04:39 EDT we've identified an issue with our Helpdesk. As such, ticket response times will be temporarily delayed. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

UPDATE 06:15 EDT: This is now resolved.

Shared server migration - uk13.myserverhosts.com - Tuesday, May 24th

  • Posted: 5:43 pm EDT 05/20/16

  •  Updated: 11:47 am EDT 05/26/16

Maintenance Start Time: 4:00 pm EDT 05/24/16

Estimated duration:

Status: Resolved

We are getting in touch to let you know that we are migrating all accounts from
shared server uk13.myserverhosts.com to a new server uk36.myserverhosts.com

The migration will be done on Monday, May 23rd, and it will start at 4 PM EDT.

All affected customers will be notified by email.

All information will be provided in this thread.

UPDATE:As of 10:46AM CDT this has been completed. Please let us know if you have any questions!